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Reports to: Regional Head of Retail PURPOSE OF ROLE The Retail Training & Performance Manager has the primary responsibility to build retail capability and drive performance within their Region. Through consistent planning and execution, they ensure all retail employees are trained and developed to deliver the highest standard of retail practices and processes, resulting in exceptional customer experience and strong retail results. KEY PARTNERSHIPS & STAKEHOLDERS Retail Store Team Retail Business Manager Regional Retail T&P Specialist Regional Retail T&P Manager (Peer) Commercial/Country Manager Regional Retail Operations Regional General Manager Regional Head of Retail Retail Support Functions Primary Accountabilities ã»Optimise learning & performance ã»Drive customer experience excellence ã»Deliver on brand purpose ã»Synergise business, operations & learning Suitability Considerations People who thrive in this role: ã»Relish developing technical and interpersonal skills for self and others ã»Purposefully develop capability to elevate customer experience and drive retail performance ã»Are adaptable and responsive in rapidly changing operating conditions ã»Seek out new knowledge of contemporary learning and capability methodologies ã»Are motivated by delivering on or exceeding goals and targets Performance Measures PEOPLE ã»Talent Succession & Retention ã»Performance rating ã»Engagement survey participation (self & team) ã»Engagement survey score ã»Training engagement & completion (self & team) PROFIT ã»Sales performance & retail KPIs ã»Customer compliments & complaints PLANET ã»Health & Safety adherence ã»Volunteering participation
Key Experience, Knowledge & Skills ã»Background in facilitation and coaching ã»Specialised knowledge in learning methodologies and adult learning principles ã»Accomplished at team building, motivation and development ã»Proven ability to analyse performance and take appropriate responsive actions ã»Track record of strong relationship management and collaboration ã»Ability to problem solve and make decisions within business boundaries ã»Strong written and verbal communication skills ã»Excellent commercial acumen
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QUALIFICATIONS ã»Relevant experience in branding and/or public relations (preferably in one or more of the following industries: beauty, skincare, fashion or design industries) ã»Being comfortable with English (spoken and written) ã»High communication skills to liaise with relevant stakeholders ã»Experience with social media marketing ã»Strong knowledge of Microsoft Office ã»Demonstrate ability of multi-tasking and coordinating fast-paced projects ã»Experience with digital communication/PR tools is a plus (e.g. Meltwater, PR Analyzer, etc.) ã»Strong interest in literature, art and culture is a plus
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Key Job Accountabilities äž»èŠè·å The Group Product Manager is a strategic leader responsible for defining and driving the overall brand and product portfolio strategy. This role leads a team, ensures market success across multiple product lines, and collaborates extensively with global stakeholders to achieve significant business growth. Strategic Brand & Portfolio Management: Define local brand strategy aligned with international positioning, overseeing overall brand development and prioritizing the product portfolio for new launches and pillar products. Team Leadership & Development: Recruit, develop, and manage a high-performing product marketing team, fostering expertise and know-how within the organization. Global & Local Market Leadership: Drive international product launches with full process ownership, creating effective local market strategies, and collaborating extensively with oversea stakeholders. Advanced Market & Consumer Insights: Generate deep consumer insights and monitor local trends, providing critical feedback to headquarters for strategic portfolio development. Marketing & Financial Stewardship: Lead local adaptation of advertising materials, strategically influence media/promotion recommendations, manage budgets, and analyze financial implications of forecasts. Cross-Functional Mobilization: Proactively mobilize and effectively collaborate with diverse internal departments to support comprehensive marketing strategies and action plans.
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