年収：800万円 〜 1,200万円
IT・インターネット > SIer
ITコンサルタント > パッケージ導入コンサルタント
IT技術職 > アプリケーションエンジニア（WEB・オープン系）
IT技術職 > プロダクトスペシャリスト
Job Description ITIL Process Definition ＆ Standardization. Providing thought leadership and driving client long range plans and roadmap. Developing concepts, architecture frameworks and solution frameworks addressing core industry challenges and specific client needs. Provide transformational solutions and services for large deals and pursuits. Interact with client senior leadership to articulate value of Infosys Solution. Working with accounts and Client Services Group on sales pursuit for defining innovative solutions. Conduct Service Management understanding workshops. Conduct Cross functional analysis of the processes and align to ITIL V4. Ensure that all processes are well integrated and ensure proper information flow between processes. Ensure various processes interlaced and grow into maximum maturity and understand the roadblocks for cross process communications. Experience implementing the processes and integrating with other tools and methodologies across various departments.
Global IT Company
Advanced Application Experience: ITx, HR, ITOM, ITBM, CSM, Security, Asset Management （HAM/SAM, Platform/Integration Advanced Skills with ServiceNow Development APIs Web Service Integration（API Web Services）experience LDAP Integration experience Single Sign－on configuration and administration SQL Experience Experienced and Comfortable Presenting to large Audiences ITIL Foundation Certified i.e., ITIL ServiceNow Implementation Specialist Certified Technical skills （Required － Nice to have) ITIL Certification Language skills needed Japanese （Primary, English （Secondary) People skills Lead for 8－10 team members Soft skills Create, update, review and approve documentation for new and existing ITSM processes. Apply CMDB / Config / Incident / Problem / Change Management best－practices and methodologies in the development and implementation of service maps （both business and technical services. Serve as integral part of organization as a thought leader in applying change management principles to streamline business processes and optimize operational efficiencies and ensure services are performed within established service levels and Key Performance Indicators （KPIs） Lead workshops with various stakeholders, both technical and non－technical, to understand the dependency and hierarchy of services and applications. Possess proficient analytical, problem solving and decision－making skill.