Servicenow SME

仕事内容

Job Description
    ITIL Process Definition ＆ Standardization.  
    Providing thought leadership and driving client long range plans and roadmap.
    Developing concepts, architecture frameworks and solution frameworks addressing core industry challenges and specific client needs.
    Provide transformational solutions and services for large deals and pursuits.
    Interact with client senior leadership to articulate value of Infosys Solution.
    Working with accounts and Client Services Group on sales pursuit for defining innovative solutions.
    Conduct Service Management understanding workshops.
    Conduct Cross functional analysis of the processes and align to ITIL V4.
    Ensure that all processes are well integrated and ensure proper information flow between processes.
Ensure various processes interlaced and grow into maximum maturity and understand the roadblocks for cross process communications.
    Experience implementing the processes and integrating with other tools and methodologies across various departments.

事業内容

Global IT Company

必要な経験・能力

Advanced Application Experience: ITx, HR, ITOM, ITBM, CSM, Security, Asset Management （HAM/SAM, Platform/Integration
    Advanced Skills with ServiceNow Development APIs
    Web Service Integration（API Web Services）experience
    LDAP Integration experience
    Single Sign－on configuration and administration
    SQL Experience
    Experienced and Comfortable Presenting to large Audiences
    ITIL Foundation Certified i.e., ITIL
    ServiceNow Implementation Specialist Certified

Technical skills （Required － Nice to have)
    ITIL Certification
Language skills needed
Japanese （Primary, English （Secondary)
People skills
    Lead for 8－10 team members
Soft skills
    Create, update, review and approve documentation for new and existing ITSM processes.
    Apply CMDB / Config / Incident / Problem / Change Management best－practices and methodologies in the development and implementation of service maps （both business and technical services.
    Serve as integral part of organization as a thought leader in applying change management principles to streamline business processes and optimize operational efficiencies and ensure services are performed within established service levels and Key Performance Indicators （KPIs）
    Lead workshops with various stakeholders, both technical and non－technical, to understand the dependency and hierarchy of services and applications.
    Possess proficient analytical, problem solving and decision－making skill.

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