Position Infrastructure － Process Integrations SME

仕事内容

ITIL Process Definition ＆ Standardization.  
    Providing thought leadership and driving client long range plans and roadmap.
    Developing concepts, architecture frameworks and solution frameworks addressing core industry challenges and specific client needs.
    Provide transformational solutions and services for large deals and pursuits.
    Interact with client senior leadership to articulate value of Infosys Solution.
    Working with accounts and Client Services Group on sales pursuit for defining innovative solutions.
    Conduct Service Management understanding workshops.
    Conduct Cross functional analysis of the processes and align to ITIL V4.
    Ensure that all processes are well integrated and ensure proper information flow between processes.
Ensure various processes interlaced and grow into maximum maturity and understand the roadblocks for cross process communications.
    Experience implementing the processes and integrating with other tools and methodologies across various departments.

事業内容

Global IT Company

必要な経験・能力

In IT Service Management SME must possess strong skills in development, facilitation, and implementation of ITIL processes and tools within the ITSM / ITIL framework. 
    Should be able to conduct ITSM process workshops and understand the dependencies on various other processes.
    Should be able to produce Maturity assessment reports and provide recommendations to improve process maturity with solid action items.
    Will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. 
    Work with customers to understand ITSM requirements and needs.
    Identify opportunities for ITSM process optimization.
    Develop ITSM modeling standards and guidelines.
    Participate in review and update of ITSM processes to meet changing Business requirements.
    Create, update, review and approve documentation for new and existing ITSM processes.
    Apply CMDB / Config / Incident / Problem / Change Management best－practices and methodologies in the development and implementation of service maps （both business and technical services）.
    Serve as integral part of organization as a thought leader in applying change management principles to streamline business processes and optimize operational efficiencies and ensure services are performed within established service levels and Key Performance Indicators （KPIs）.
    Lead workshops with various stakeholders, both technical and non－technical, to understand the dependency and hierarchy of services and applications.
    Possess proficient analytical, problem solving and decision－making skill.

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