ð¥1dayéžèð¥è©±é¡ã®CMäŒæ¥ã§åããããºãªãŒãã§æ¥æ¬ã®ãã¯ãããããå€é©
500~700äž
æ ªåŒäŒç€ŸããºãªãŒã
æ±äº¬éœæžè°·åº
500~700äž
æ ªåŒäŒç€ŸããºãªãŒã
æ±äº¬éœæžè°·åº
ãªã¯ã«ãŒãã£ã³ã°ã¢ããã€ã¶ãŒ
ã«ã¹ã¿ããŒãµã¯ã»ã¹ãããŒãžã£ãŒ
人æ/ã¢ãŠããœãŒã·ã³ã°æ³äººå¶æ¥
ããºãªãŒããµãŒãã¹ããæŽ»çšããã ããŠããæ³äººäŒæ¥æ§ã®çµå¶èª²é¡ãæ¡çšèª²é¡è§£æ±ºã®ãµããŒãïŒã³ã³ãµã«ãã£ã³ã°ãè¡ãéšéã ã»ããºãªãŒããµãŒãã¹ã®å°å ¥æ¯æŽïŒæ±äººç¥šäœæãã¹ã«ãŠãæé¢äœæãã¿ãŒã²ãã£ã³ã°ææ¡ çïŒ ã»äŒæ¥æ§ã®æ¡çšããŒãºãæ¡çšèª²é¡ã«åºã¥ããæ¡çšæŠç¥ïŒæŠè¡é¢ã®ãœãªã¥ãŒã·ã§ã³ææ¡ ã»æ¡çšæŽ»åã«ãããã³ã³ãµã«ãã£ã³ã°ïŒäººæèŠä»¶å®çŸ©ãé¢è«ïŒé¢æ¥ã®æ¹åææ¡ãéžèããã»ã¹ã®èšèšïŒèŠçŽã çïŒ â»ããžã·ã§ã³ã«ã€ããŠã¯éžèéçšã§å€æŽãšãªãå¯èœæ§ãããããŸã
ãå¿ é ã æ³äººå¶æ¥çµéšè (æ¥çäžå)
æ£ç€Ÿå¡
æ è©Šçšæéææ°: 6ã¶æ
500äžåã700äžå
äžå®é¡ãŸã§æ¯çµŠ
â»å§æ¥æé垯ã¯5:00ã13:00ãçµæ¥æé垯ã¯12:00ã22:00ãšãã ãâ»æã®æå®åŽåæéïŒ1æ¥ã®æšæºåŽåæé(åå8æéïŒÃæã®æå®åŽåæ¥æ°
æ
å èš³ïŒå®å šé±äŒ2æ¥å¶ãåæ æ¥æ ç¥æ¥
ã»æ ¶åŒäŒæãå€å£ã»å¹Žæ«å¹Žå§äŒæ ã»ç¹å¥äŒæãã¢ãããŒãµãªãŒäŒæãç£äŒã»è²äŒãç
å¥åº·ä¿éº åç幎é éçšä¿éº åŽçœä¿éº
ã»è³é圢æ ïŒæçµŠå¶ïŒ40æéçžåœåã®åºå®æ®æ¥ä»£å«ãïŒ ãåºæ¬çµŠïŒæïŒ253,968åã355,555å ãåºå®æ®æ¥ä»£ïŒæïŒ79,366åã111,112å ãâ»40æéè¶ éåã«ã€ããŠã¯å¥éæ¯çµŠ ã»è³äžïŒåå幎2åãæ¥çžŸã«æºãã ã»æ»å®ïŒåå幎2å
æ±äº¬éœæžè°·åº
å±å çŠç (å±å å«ç å¯èœå Žæãã)
ãªã¢ãŒãã¯ãŒã¯å¯ åºç£ã»è²å æ¯æŽå¶åºŠ ã¹ããã¯ãªãã·ã§ã³
ã»éšæŽ»å¶åºŠ ã»ãã€ãã§ã€ã¹(éžã¹ãã¯ãŒã¯ã¹ã¿ã€ã«) ã»ãªãã£ã¹å ã«ãã§ ç
æ±äº¬éœæžè°·åºæžè°· 2-15-1
æ¡çšãã©ãããã©ãŒã ïŒ ã»å³æŠå人æãšäŒæ¥ãã€ãªã転è·ãµã€ããããºãªãŒãã ã»OB/OG蚪åãããã¯ãŒã¯ãµãŒãã¹ãããºãªãŒãã»ãã£ã³ãã¹ã 人財掻çšãã©ãããã©ãŒã ïŒ ã»ç€Ÿå ã¹ã«ãŠãã§äººææµåºãé²ãã瀟å çããºãªãŒã by HRMOS ã»äººè²¡æŽ»çšã·ã¹ãã ãHRMOSã¿ã¬ã³ããããžã¡ã³ã ã»æ¡çšç®¡çã·ã¹ãã ãHRMOSæ¡çš ã»å€æ 管çã·ã¹ãã ãHRMOS倿 ã»çµè²»ç²Ÿç®ã·ã¹ãã ãHRMOSçµè²» ã»åŽåã»çµŠäžã·ã¹ãã ãHRMOSåŽå絊äž
Visionalã°ã«ãŒã
ãã©ã€ã åžå Ž
æçµæŽæ°æ¥ïŒÂ
幎åéå ¬é
ãæ¥åæŠèŠã åœã»èªæ²»äœãé²ããçµæžå¯Ÿçã»çãšãã»åçå¯èœãšãã«ã®ãŒãªã©ã®åçš®ãããžã§ã¯ãã«å¯Ÿããæ°éå£äœã»äŒæ¥ãšå ±ã«äºæ¥æšé²ãè¡ãããžã·ã§ã³ã§ãã å¶åºŠèšèšããæ¥åæ§ç¯ãéçšæ¹åãŸã§ãã¯ã©ã€ã¢ã³ãå ã«åžžé§ãäžæ°é貫ã§äŒŽèµ°ããâå®è¡æ¯æŽåâã®æ¥åãç¹åŸŽã§ãã è€æ°ããŒã ã圹å²åæ ããªããããããžã§ã¯ãã®æåã«åããŠé£æºããŠãããŸãã ãæ¥åå 容ã åœã»èªæ²»äœãããžã§ã¯ããæšé²ããæ°éå£äœã»äŒæ¥ã«ãŠã以äžã®æ¥åãäžå¿ã«æ åœããã ããŸãã ã»å¶åºŠèšèšãæ¥åæ§ç¯ãæ¥åæ¹åãªã©ã®äºæ¥æšé²æ¯æŽ ã»BPOã®åŒ·ã¿ã掻ãããäºåå±éå¶ã»æ¥åéè¡ ã»çŸå Žã®æ¥åãããŒåæãèª²é¡æœåºãæ¹åææ¡ ã»é¢ä¿çåºã»èªæ²»äœã»æ¥çå£äœãšã®èª¿æŽ ã»æ°åãæ°ååèŠæš¡ã®ããŒã ãããžã¡ã³ã ã»Web/ã·ã¹ãã èŠä»¶å®çŸ©ãRPAã»SaaSå°å ¥ã«ããæ¥åèªåå ã»å ¬çããã¥ã¡ã³ãã»æšæºåè³æã®äœæ ããããžã§ã¯ãäŸã ã»åçå¯èœãšãã«ã®ãŒã»çãšãé¢é£ã®åœãããžã§ã¯ãïŒæ°åãæ°çŸååèŠæš¡ïŒ ãäºåå±éå¶ãé²æç®¡çãçåºã»æ¥çå£äœãšã®èª¿æŽãWeb/ããŒã«æŽåãªã© ã»å°æ¹èªæ²»äœã®ãšãã«ã®ãŒæœçæ¯æŽ ãå¶åºŠã«äŒŽãæ¥åæ§ç¯ãäºååŠçã®å¹çåãéçšæ¹åãããã¥ã¡ã³ãæŽåãªã© ããã®ããžã·ã§ã³ã®é åã ã»åœã»èªæ²»äœã®å€§èŠæš¡ãããžã§ã¯ãã«âåœäºè âãšããŠåç»ã§ãã ãææ¡ã ãã§ãªããå¶åºŠèšèšãéçšãŸã§æ·±ãå ¥ã蟌ã¿ãææã«çŽçµããçµéšãç©ããã ã»æ¥åæ¹åã»å¶åºŠèšèšã»ã·ã¹ãã èŠä»¶ãªã©å¹ åºãã¹ãã«ã身ã«ã€ã ãBPOÃã³ã³ãµã«ã®ãã€ããªããåã§ããã£ãªã¢ã®æ±çšæ§ãé«ãã ã»å€æ§ãªã¹ããŒã¯ãã«ããŒãšååãã瀟äŒã€ã³ãã¯ãã®å€§ããä»äºã«é¢ããã ãçåºã»èªæ²»äœã»æ¥çå£äœã»å€§æäŒæ¥ãªã©ãé¢ä¿è ãå·»ã蟌ã¿ãªãããããžã§ã¯ããæšé²ã ã»å¹Žåäœã®ãããžã§ã¯ãã§ãããŒã ãçãããªãŒããŒçµéšãç©ãã ãæ°åãæ°ååèŠæš¡ã®ããŒã ãããžã¡ã³ããæ ããæ©æã«ãªãŒããŒãšããŠæŽ»èºå¯èœã
â å¿ é ãâ»ãšãã«ã®ãŒãBPOã®çµéšã¯äžåã§ããå€ãã®æ¹ãæªçµéšã§å ¥ç€ŸãããŠããŸãã ã»èªèº«ãäž»äœãšãªãã課é¡ã«å¯ŸããŠãªãŒããŒã·ãããçºæ®ããŠåãçµãã çµéšãããæ¹ ã»è€æ°ã®ã¹ããŒã¯ãã«ããŒãæèããªããæ¥åã«åãçµãã çµéšãããæ¹ â æè¿ ã»åœãèªæ²»äœé¢é£ã®æ¥åçµéšè ïŒå ¬åå¡ãšããŠã®ã¿ãªãããé¢é£å£äœãæ°éäŒæ¥ã§ã®æ¥ååŸäºè å«ã ã»æ³äººå¶æ¥çµéšè ïŒé¡§å®¢ãžã®ææ¡ã ãã§å®çµã¹ã¿ã€ã«ã§ã¯ãªãã瀟å å€åããã¹ããŒã¯ãã«ããŒèª¿æŽçã䞊è¡ããªããææ¡ãè¡ãã¹ã¿ã€ã« ã»ãããžã§ã¯ããããžã¡ã³ãçµéšè ïŒé¢ããã¹ããŒã¯ãã«ããŒãå·»ã蟌ãã§ãããžã§ã¯ãæšé²ããäºããã ã»PMOçµéšè ïŒãããžã§ã¯ãã®å質管çãããã»ã¹ã®æšæºåãé¢ããéšçœ²ã暪æçã«æ¯æŽãã圹å²ãããäºããã ã»ãšãã«ã®ãŒæ¥ççµéšè ïŒåãšããçãšããé»åãã«ãŒãã³ãã¥ãŒãã©ã«ãèšåé¢é£ã«é¢ããçµéš ã»ITã¹ãã«ãé«ãæ¹ïŒRPAçã®èªååããŒã«ãSaaSããŒã«ã®å°å ¥ã»ã«ã¹ã¿ãã€ãºãWebç³»èšèªã§ã®ããã°ã©ãã³ã°ããã¯ãã»VBAçã®çµéšãåçš®ããŒã«ãã·ã¹ãã ç¥èŠãçšããèŠä»¶å®çŸ©ã®çµéš ã»ã³ãŒã«ã»ã³ã¿ãŒãBPOçµéšè ïŒKPIã人å¡ã®ç®¡çã ãã§ãªããéçšèšèšãæ¹åã顧客ãžã®ææ¡ãéããŠæç¢ºãªææãæããŠãã ã»ããã¯ãªãã£ã¹æ¥åçµéšè ïŒäŒç»ãæ¥åèšèšãæ¥åæ¹åã®çµéšããŸãã¯è€æ°ã®ã¹ããŒã¯ãã«ããŒèª¿æŽãé²æç®¡çã®çµéšããã
-
700~1000äž
å ¥ç€ŸåŸã¯ãŸããæ±è·è ãšäŒæ¥ã®åæ¹ã«å¯Ÿå³ãããäž¡é¢åã®ã³ã³ãµã«ã¿ã³ãããšããŠå®åã«å ¥ããã¯ã³ãã£ãªã¢ç¬èªã®ã¢ã»ãããåæµããã£ããã¢ããããŠããã ããŸãããã®åŸããçµéšã驿§ãäºæ¥èª²é¡ã«å¿ããŠã以äžã®ãããžã¡ã³ãæ¥åããã³ãããžã§ã¯ãããä»»ãããŠãããŸãã ïŒ1ïŒæ¥åã»ã¡ã³ããŒãããžã¡ã³ã â· ç®æšã»KPI管çïŒ ããŒã ã®äºæ¥ç®æšãäºç®ã®éæã«åããæŠç¥ç«æ¡ãšé²æã®åŸ¹åºæ¯æŽã â· ã¡ã³ããŒã®æé·æ¯æŽã»ã¢ãããŒãïŒ ã¡ã³ããŒã®èª²é¡ãããŒã¿ããå®éçã«ææ¡ããæ¥ã ã®æ¥åæ¯æŽãéžè察çã®ã¬ã¯ãã£ãŒãéããŠå人ã®ããã³ã·ã£ã«ãæå€§åã â· ã«ã«ãã£ãŒã®éžæïŒ ããã¹ãŠã®ãã£ãªã¢ããªãŒãã³ã«ãããšããããžã§ã³ãããŒã ãžæ·±ã浞éããããšã³ããŠãŒã¶ãŒãã¡ãŒã¹ããªçµç¹æåããã«ãã£ã³ã°ã ïŒ2ïŒå šç€Ÿãããžã§ã¯ãïŒPJïŒåæ¥å ð¹ äºæ¥ã°ããŒã¹ã®æšé²ïŒ 人æç޹ä»äºæ¥å šäœã®ããžãã¹ã¢ãã«ããªãã¬ãŒã·ã§ã³ã®ã¢ããããŒãã ð¹ ã€ããŒãã«ã¡ã³ãã®ä»çµã¿åïŒ æ°ã¡ã³ããŒãæéã§ããããã¬ã€ã€ãŒã«ãªãããã®æè²äœå¶ãè²æããã¥ã¢ã«ã®æ§ç¯ã ð¹ ããŒã¿/ã³ã³ãã³ãã®äŒç»ã»åéïŒ è»¢è·äœéšè«ãäŒæ¥ã¯ãã³ãã幎åã¬ããŒããªã©ãã¯ã³ãã£ãªã¢ã®ã³ã¢ã§ããããŒã¿ã®åéã»ã³ã³ãã³ãåã®æšé²ã âš ãã®ããžã·ã§ã³ã®é åã»ä»åç»ããäŸ¡å€ ð ã第äºåµæ¥æãã®äž»åœ¹ãšããŠäºæ¥ãåµãæè§ŠãæïŒ æ°åé åã§ã®å§åçãªãã©ã³ããšã¢ã»ããããã®ãŸãŸäžéé åã«ã¹ã©ã€ãããã1â100ãžæ¥æ¡å€§ãããŠããæãé¢çœããã§ãŒãºã§ãã倧æäººæäŒç€Ÿã®ããã«å®æãããä»çµã¿ããªããã®ã§ã¯ãªããããªãã®ããžãã¯ã§ãããã¹ã転è·äºæ¥ãã圢äœã£ãŠãããã€ãããºã ããããŸãã ð ãæ°æã¡ãåœããããå»ããæ¬è³ªçãªãã£ãªã¢æ¯æŽïŒ æ¥çã«èå»¶ãã倧éå¿åã»å€§éæ¶è²»åã®ããžãã¹ãšã¯äžç·ãç»ããã¯ãã³ããéžèäœéšè«ãªã©ã®ã確ããªããŒã¿ããåºã«é«ç²ŸåºŠãªãããã³ã°ãè¡ããŸããæ±è·è ã®ãã£ãªã¢ã«ã©ããŸã§ãèª å®ã«åãåããããã人æã³ã³ãµã«ã¿ã³ããšããŠã®æ¬è³ªçãªä»åšäŸ¡å€ãæããããŸãã ð è¶ äžæµã®ã¹ããŒã¯ãã«ããŒãšå¯Ÿå³ããçµéšïŒ ã¯ã³ãã£ãªã¢ã®ãã©ãããã©ãŒã ã«ã¯ãæ¥æ¬ã®ãããäŒæ¥ãæåæé·äŒæ¥ãªã©ãéåžžã«ãæ¡çšåã®é«ãäŒæ¥ããéãŸã£ãŠããŸãããããã®çµå¶å±€ã人äºè²¬ä»»è ãšçŽæ¥å¯Ÿå³ããäŒæ¥ã®åœéãæ¡ãæ¡çšæ¯æŽã«æºããããšã§ãæé«å³°ã®HRã³ã³ãµã«ãã£ã³ã°ã¹ãã«ã磚ãããŸãã
â 人æç޹ä»äºæ¥ã§ã®ãããžã¡ã³ãããŸãã¯äºæ¥è²¬ä»»è ã®çµéš â· â»ãã€ã¯ã©ã¹é åããŸãã¯è¥æãã€ããã³ã·ã£ã«é åã§ã®çµéšè ã¯åªéã â· â»è©æžãããŒã¹ã§ããããŒãžã£ãŒãã«è¡ã£ãŠããªããŠããããŒã ãªãŒããŒãšããŠã¡ã³ããŒã®è²æãæ¥åãããžã¡ã³ãã®æ¯æŽçµéšãããã°å¯Ÿè±¡ãšãªããŸãïŒ â HRé åã«ããããå¶æ¥çµç¹ã®ãããžã¡ã³ãã»ãªãŒããŒçµéš â ã¡ã¬ãã³ãã£ãŒãã¹ã¿ãŒãã¢ããçã®æé·äŒæ¥ã«ããããå¶æ¥çµç¹ã®ãããžã¡ã³ãã»ãªãŒããŒçµéš â· â»HRæ¥çæªçµéšã§ãã£ãŠããçµç¹ãæ¥æ¡å€§ãããã§ãŒãºã§æ°åãšäººã管çããŠããçµéšãé«ãè©äŸ¡ããŸãã â äºæ¥èª²é¡ãçµç¹èª²é¡ã®è§£æ±ºã«é¢ããããããžã§ã¯ãã®ãªãŒãïŒPM/PMOïŒçµéš â· â»å¶æ¥ããããžã¡ã³ãã®çµéšããªããŠããè«ççæèåãšåŒ·ãæ ç±ããæã¡ã§ããã°ããã³ã·ã£ã«æ ãšããŠæè¿ããŸãã
éçšã»æ¡çšã«é¢ããå°±è·æŽ»åæ¯æŽãã©ãããã©ãŒã ã®éå¶ãå°±æŽ»æ¯æŽãµãŒãã¹ãã¯ã³ãã£ãªã¢ããæ°åæ¡çšæ¯æŽãµãŒãã¹ãã¯ã³ãã£ãªã¢ïŒäŒæ¥çïŒããããã³è»¢è·æ¯æŽã»äžéæ¡çšãµãŒãã¹ãã¯ã³ãã£ãªã¢è»¢è·ããªã©ã®éçºã»æäŸã
600~1000äž
ãŸãã¯ãã¬ã€ã€ãŒãšããŠã¯ã³ãã£ãªã¢ç¬èªã®ã¢ã»ãããåæµããã£ããã¢ããããŠããã ããŸãããã®åŸããããŒãžã£ãŒãšããŠããŒã ã®å¶æ¥æŠè¡ç«æ¡ããKPI管çãã¡ã³ããŒã®è²æãŸã§ãå¹ åºãäž»å°ããŠããã ããŸãã ãå ·äœçãªè·åå 容ã â· å¶æ¥æŠè¡ã®ç«æ¡ã»å®è¡ïŒ èªããŒã ã®å¶æ¥æŠè¡ã®çå®ãç®æšå€ïŒäºç®ïŒã®èšèšãããã³è²©è·¯æ¡å€§ã«åããæŠç¥ã®ç«æ¡ã»æšé²ã â· çµç¹ã»KPIãããžã¡ã³ãïŒ ã¡ã³ããŒïŒ1人ããã2ã5åïŒã®KPI管çãè¡åããã»ã¹ã®æé©åãããã³ããŒã ç®æšã®ç¢ºå®ãªéææ¯æŽã â· ã¡ã³ããŒã®æé·æ¯æŽã»è²æïŒ ã¡ã³ããŒã®èª²é¡ãå®éã»å®æ§ã®äž¡é¢ããææ¡ããããŒã¿ã«åºã¥ããå¶æ¥ã¹ãã«ã®ã¬ã¯ãã£ãŒãã¢ãããŒãã宿œã â· ãœãªã¥ãŒã·ã§ã³åã®ã³ã³ãµã«ãã£ã³ã°å¶æ¥ïŒ èªèº«ãæ åœã¯ã©ã€ã¢ã³ãã®ã¯ãã³ãæ å ±ã»ç«¶åæ¯èŒã»åŠçååããŒã¿ãåæããæ±äººåºåããã€ã¬ã¯ãã¹ã«ãŠããç¹ååã€ãã³ããDXããŒã«ãªã©ãçµã¿åããã1to1ã®ã«ã¹ã¿ãã€ãºææ¡ãéè¡ã âš ãã®ããžã·ã§ã³ã®é åã»éžã¶ã¹ãçç± ð ã売äž100åããžçªãé²ãæ¥æé·çµç¹ãåãããã€ãããºã ïŒ çµç¹ãæããã€ãããã¯ã«ã¹ã±ãŒã«ãããã§ãŒãºã§ãã宿ãããä»çµã¿ããã ç¶æãããããžã¡ã³ãã§ã¯ãªããäºæ¥æé·ã«åãããŠãå¶æ¥çµç¹ã®æ°ããåãä»çµã¿ããèªãäœãäžããåœäºè ãšããŠã®å§åçãªé¢çœãããããŸãã ð 瀟å å€ã®ããã人æãšå¯Ÿå³ããã¿ããªçµéšïŒ ã¯ã©ã€ã¢ã³ãã¯æ¥æ¬ã代衚ãããã·ã§ãã«ã¯ã©ã€ã¢ã³ãã°ããã§ãããã®äººäºè²¬ä»»è ã圹å¡ã¬ã€ã€ãŒãšå¯Ÿå³ããçµå¶ã®æéèŠèª²é¡ã§ãããæ¡çšãã®äžæµæŠç¥ã«ä»åšããŸãããŸãã瀟å ã®åªç§ãªçµå¶é£ãšãç·å¯ã«é£æºãããããããžãã¹ããŒãœã³ãšããŠã®èŠåº§ã極éãŸã§é«ãŸããŸãã ð å§åçãªãææ¢ã«ã«ãã£ãŒããšå€åœ©ãªãã£ãªã¢ãã¹ïŒ 幎ååºåã¯äžåæé€ãããŠãããçµæãåºãã人ç©ã«ã¯çžå¿ã®ãã¹ããäžããããŸããäžéå ¥ç€ŸããçŽ1幎ã§å·è¡åœ¹å¡ãžç»çšãããææ¢äºäŸãããã»ã©ã§ãããŸããå¶æ¥ãããžã¡ã³ãã®æ ã«çãŸãããæ°èŠäºæ¥éçºãæ¢åå¶æ¥ïŒCSïŒçµç¹ã®ç«ã¡äžããäºæ¥äŒç»ã»å¶æ¥äŒç»ãèªç€Ÿã®äººäºæ åœãªã©ãžã®ãã£ãªã¢ãã§ã³ãžå®çžŸãè±å¯ã§ãã
â å¶æ¥çµç¹ïŒã¡ã³ããŒ2人以äžïŒã®ãããžã¡ã³ãã»ãªãŒããŒå®åçµéšïŒ2å¹Žä»¥äž â 人æé¢é£äºæ¥ãSaaSã»ã€ã³ã¿ãŒããããµãŒãã¹äºæ¥ããŸãã¯ãããåºåæ¥çã§ã®å®åçµéš â 瀟å å€ãšã®åæ»ãªã³ãã¥ãã±ãŒã·ã§ã³ãã§ãã瀌å瀌ç¯ãå®ã£ãããžãã¹ãããŒã身ã«ã€ããŠããæ¹
éçšã»æ¡çšã«é¢ããå°±è·æŽ»åæ¯æŽãã©ãããã©ãŒã ã®éå¶ãå°±æŽ»æ¯æŽãµãŒãã¹ãã¯ã³ãã£ãªã¢ããæ°åæ¡çšæ¯æŽãµãŒãã¹ãã¯ã³ãã£ãªã¢ïŒäŒæ¥çïŒããããã³è»¢è·æ¯æŽã»äžéæ¡çšãµãŒãã¹ãã¯ã³ãã£ãªã¢è»¢è·ããªã©ã®éçºã»æäŸã
430~800äž
åç»ããã ããšãŒãžã§ã³ãïŒäººæç޹ä»äŒç€ŸïŒæ§ã«å¯Ÿãããã©ãããã©ãŒã ã®æŽ»çšãéããæ±ºå®æ°æå€§åã®ããã®ã³ã³ãµã«ãã£ã³ã°ã»äŒŽèµ°æ¯æŽãè¡ããŸããæ°åèŠæš¡ã®çµç¹ã§ããããã顧客察å¿åã ãã§ãªããããŒã¿åæããããã¯ãæ¹åäŒç»ã®ã¹ãã«ãåæã«ç£šãããŸãã ãå ·äœçãªè·åå 容ã â· æŠç¥çãªã³ããŒãã£ã³ã°ïŒ å°å ¥åæã®ãšãŒãžã§ã³ãã«å¯Ÿããç®æšèšå®ã广çãªéçšãããŒã®æ§ç¯ãæ¯æŽãã¹ã«ãŠãã®è¿ä¿¡çãççºçã«é«ããããã®ããŠããŠãæäŸããŸãã â· ããŒã¿åæã»ããã«ããã¯ç¹å®ïŒ ãã°ã€ã³é »åºŠãã¹ã«ãŠãéä¿¡æ°ãè¿ä¿¡ççã®åçš®KPIããŒã¿ãããã·ã¥ããŒãããåæããã©ãã«èª²é¡ããããããããžã«ã«ã«ç¹å®ããæ¹åæ¡ãæç€ºããŸãã â· ã³ã³ãã³ãã»æ±äººäœæã®æ¯æŽïŒ ã¯ã³ãã£ãªã¢ç¬èªã®ããã£ãªã¢ããŒã¿ïŒæ±è·è ã®ãªã¢ã«ãªå£°ãååïŒãã«åºã¥ããã¿ãŒã²ããã®å¿ãæŽã蚎æ±åã®é«ãã¹ã«ãŠãæé¢ãæ±äººç¥šã®ã©ã€ãã£ã³ã°ãã¢ããã€ã¹ããŸãã â· ãããã¯ããžã®ãã£ãŒãããã¯ïŒ ã¯ã©ã€ã¢ã³ãã®èŠæãçŸå Žã®å£°ã鱿¬¡ã®åœ¹å¡MTGçã§ãã€ã¬ã¯ãã«å ±æããæ°æ©èœã®äŒç»ãUI/UXã®æ¹åã«è²¢ç®ããŸãã âš ãã®ããžã·ã§ã³ã®é åã»ä»åç»ããäŸ¡å€ ð 0â1ã®äºæ¥ã»çµç¹ãã«ãã£ã³ã°ãæéã§çµéšïŒ ä»å¹Žç«ã¡äžãã£ãã°ããã®æ°èŠéšéã®ãããæ±ºãŸã£ãããã¥ã¢ã«ã¯ãããŸãããèªãæœçãæã¡åºããæåãã¿ãŒã³ãååããŠãããäºæ¥ã¥ããã®åœäºè ããšããŠå§åçãªæåžã«ç«ã€ããšãã§ããŸãã ð çµå¶é£ã®è³è¿è·é¢ã§ã¹ã¿ãŒãã¢ããçµå¶ãäœæïŒ åœ¹å¡ãã³ãããããéèŠãããžã§ã¯ãã§ããããã鱿¬¡ã§çŽæ¥ãã£ã¹ã«ãã·ã§ã³ããæ©äŒããããŸããäžå ŽäŒæ¥ã®å®å®åºç€ã掻ãããªããããäžèº«ã¯æ°åèŠæš¡ã®ã¹ã¿ãŒãã¢ãããã®ãã®ã®ç±éãšã¹ããŒãæãèã§æããããŸãã ð ãå¶æ¥ÃããŒã¿åæÃäŒç»ãã®ãã€ããªããã¹ãã«ïŒ ãã 顧客ãšé¢ä¿ãç¯ãã ãã®å¶æ¥ã§ã¯ãªããèšå€§ãªãã£ãªã¢ããŒã¿ãèªã¿è§£ããããžãã¯ãçµã¿ç«ãŠãŠã¯ã©ã€ã¢ã³ãã«ææ¡ãããããåžå ŽäŸ¡å€ã®é«ããããŒã¿ããªãã³ãªCSã¹ãã«ããèªç¶ãšèº«ã«ã€ããŸãã
â æ³äººå¶æ¥ïŒBtoBå¶æ¥ïŒã®å®åçµéš â ãã©ãããã©ãŒã ãµãŒãã¹ïŒæ±äººåªäœãåçš®SaaSçïŒã§ã®å¶æ¥ã»CSçµéš â RPOïŒæ¡çšä»£è¡ïŒã人äºã³ã³ãµã«ãã£ã³ã°ãã¡ãŒã ã§ã®ãªã¯ã«ãŒã¿ãŒçµéš â 人æç޹仿¥çã§ã®CAïŒãã£ãªã¢ã¢ããã€ã¶ãŒïŒãRAã®çµéš â 瀟å å€ãšã®åæ»ãªã³ãã¥ãã±ãŒã·ã§ã³ãã§ãã瀌å瀌ç¯ã倧åã«ããããžãã¹ãããŒã身ã«ã€ããŠããæ¹
éçšã»æ¡çšã«é¢ããå°±è·æŽ»åæ¯æŽãã©ãããã©ãŒã ã®éå¶ãå°±æŽ»æ¯æŽãµãŒãã¹ãã¯ã³ãã£ãªã¢ããæ°åæ¡çšæ¯æŽãµãŒãã¹ãã¯ã³ãã£ãªã¢ïŒäŒæ¥çïŒããããã³è»¢è·æ¯æŽã»äžéæ¡çšãµãŒãã¹ãã¯ã³ãã£ãªã¢è»¢è·ããªã©ã®éçºã»æäŸã
450~700äž
ã¯ã©ã€ã¢ã³ãäŒæ¥ïŒå€§æäŒæ¥ããæ°éã®ãã³ãã£ãŒãŸã§ïŒã®çµå¶è ãäººäºæ åœè ã«å¯Ÿããæ°åæ¡çšã«ããã課é¡ç¹å®ããäžé·æã®ãã©ã³ãã£ã³ã°æŠç¥ç«æ¡ããœãªã¥ãŒã·ã§ã³ææ¡ãŸã§ãã¯ã³ã¹ãããã§æ ããŸãã ãå ·äœçãªè·åå 容ã â· ããŒã¿ããªãã³ãªæ¡çšèª²é¡åæïŒ èªç€Ÿãã©ãããã©ãŒã ã«èç©ãããåŠçã®ãªã¢ã«ãªã¯ãã³ããç«¶åä»ç€Ÿãšã®è©äŸ¡æ¯èŒãææ°ã®å°±æŽ»çã®ååããŒã¿ãé§äœ¿ãã顧客ãé¥ã£ãŠããæ¬è³ªçãªæ¡çšèª²é¡ãå¯èŠåã»åæããŸãã â· 1to1ã®ã«ã¹ã¿ãã€ãºãœãªã¥ãŒã·ã§ã³ææ¡ïŒ ã¯ã³ãã£ãªã¢ãä¿æããå€åœ©ãªã¢ã»ããïŒæ±äººåºåããã€ã¬ã¯ãã¹ã«ãŠããç¹ååã€ãã³ããWEBåç»ãåå説æäŒã人æç޹ä»ãæ¡çšDXããŒã«ãªã©ïŒãèªç±ã«çµã¿åããã顧客ã®èª²é¡ã«æé©åãããªãŒããŒã¡ã€ãã®ãã©ã³ãææ¡ã»å®è¡ããŸãã ⷠ瀟å ãžã®ãã£ãŒãããã¯ãšãããã¯ãæšé²ïŒ æåç·ã®é¡§å®¢æ¥ç¹ããåŸãææ°ã®ããŒãºãåžå Žã®ãäžãã瀟å ã®éçºã»äŒç»ããŒã ãžéå ããèªç€ŸãµãŒãã¹ã®ã¢ããããŒããæ°èŠäŒç»ã®ç«æ¡ã«ãã€ã¬ã¯ãã«è²¢ç®ããŸãã âš ãã®ããžã·ã§ã³ã®é åã»åŸãããçµéš ð ã売äž100åããžçªãé²ãæ¥æé·çµç¹ã®ãã€ãããºã ïŒ åµæ¥10åšå¹Žã®ç¯ç®ãè¿ãããŸãã«ãããªãã¯ã«ã³ãããŒãšããŠå€§ããã¹ã±ãŒã«ããçã£åªäžã宿ãããä»çµã¿ããã åãã®ã§ã¯ãªããäºæ¥ãçµç¹ãäžç·ã«å€§ããããŠããåœäºè ãšããŠã®å§åçãªãšããµã€ãã£ã³ã°ããå³ãããŸãã ð æ¥æ¬ã»äžçã代衚ããããããäŒæ¥ãã®çµå¶ã»äººäºã®äžæµãžä»åšïŒ äºå€§å瀟ãå€è³ç³»ã³ã³ãµã«ãã£ã³ã°ãã¡ãŒã ãã¡ã¬ãã³ã¯ãæ¿åºå®åºãªã©ãæäŸ¡ç·é¡äžäœã®çŽ7å²ã®äŒæ¥ã顧客ã§ããè¥æã®ãã¡ããã瀟å å€ã®ããã人æã§ãã人äºè²¬ä»»è ãçµå¶é£ãšå¯Ÿå³ããçµå¶çŽçµã®ã人ã®èª²é¡ãã解決ããã¿ããªäº€æžåã身ã«ã€ããŸãã ð åžå ŽäŸ¡å€ãè·³ãäžãããããŒã¿ããªãã³ãªæŠç¥ç«æ¡åãïŒ æèŠãæ ¹æ§è«ã®å¶æ¥ã§ã¯ãªãã50äžä»¶ã®ç²Ÿç·»ãªããŒã±ããããŒã¿ãè«æ ã«çšããŠä»®èª¬ãçµã¿ç«ãŠãããžã«ã«ã«é¡§å®¢ãžææ¡ããŸããããã«ãããã©ã®æ¥çã§ãéçšããé«åºŠãªã¢ããªãã£ã¯ã¹ã¹ãã«ãšã³ã³ãµã«ãã£ã³ã°ã¹ãã«ãæã«å ¥ããŸãã ð æ©æã®ææ¢ãšå€åœ©ãªãã£ãªã¢ãã¹ïŒ äžéå ¥ç€Ÿãããããå幎ã§ããŒã ãªãŒããŒã1幎ã§ãããŒãžã£ãŒïŒMGRïŒãžææ ŒããäºäŸããæ°å3幎ç®ã§MGRãžå°±ä»»ããäºäŸãªã©ãææãæ£åœã«è©äŸ¡ããææ¢ã«ã«ãã£ãŒããããŸãããŸããæ¢åå¶æ¥ãã«ã¹ã¿ããŒãµã¯ã»ã¹ãå¶æ¥äŒç»ãæ°èŠäºæ¥éçºãèªç€Ÿã®äººäºæ åœãªã©ãžã®ç€Ÿå ãã£ãªã¢ãã§ã³ãžå®çžŸãè±å¯ã§ãã
â å¶æ¥ã®å®åçµéšïŒ1幎以äžïŒåäººã»æ³äººãæåœ¢ç¡åœ¢åããïŒ â 瀟å å€ã®é¢ä¿è ãšåæ»ãªé¢ä¿ãç¯ããé«ãã³ãã¥ãã±ãŒã·ã§ã³å â 瀌å瀌ç¯ãéãããèª å®ã«å¯Ÿå¿ã§ããããžãã¹ãããŒã身ã«ã€ããŠããæ¹
éçšã»æ¡çšã«é¢ããå°±è·æŽ»åæ¯æŽãã©ãããã©ãŒã ã®éå¶ãå°±æŽ»æ¯æŽãµãŒãã¹ãã¯ã³ãã£ãªã¢ããæ°åæ¡çšæ¯æŽãµãŒãã¹ãã¯ã³ãã£ãªã¢ïŒäŒæ¥çïŒããããã³è»¢è·æ¯æŽã»äžéæ¡çšãµãŒãã¹ãã¯ã³ãã£ãªã¢è»¢è·ããªã©ã®éçºã»æäŸã
440~550äž
éèæ¥çãäžå¿ã«å¹ åºãæ¥çã«ITãœãªã¥ãŒã·ã§ã³ãæäŸããåœç€Ÿã«ãŠããŒããäŒæ¥ãã客æ§ãšã®é¢è«ãéããé¢ä¿æ§æ§ç¯ããä»»ãããŸãã â SESå¶æ¥ïŒååäŒç€Ÿã察象ã«ã·ã¹ãã éçºã®ããŒãºãæè¡ååãåéãããšã³ãžãã¢ã®ã¹ãã«ãåžæãèžãŸãããããã³ã°ãææ¡ãéçºéšéãšé£æºãããããžã§ã¯ãåç»ãæ¯æŽããŸãã顧客ãšã®é¢è«ãåãåãã察å¿ãå¶æ¥ç¶æ³ã®åæã»æ¹åææ¡ãå¥çŽæç¶ããªã©ãæ åœãå¶æ¥ãã«ãã¯ãªãã顧客ãšã®ä¿¡é Œé¢ä¿æ§ç¯ãéèŠãå°æ¥çã«ã¯æ°èŠã»æ¢å顧客ãžã®å¶æ¥æŽ»åããä»»ãããŸãã
ãå¿ é ãæ³äººå¶æ¥ã®çµéš ãæè¿æ¡ä»¶ãITæ¥çã§ã®å¶æ¥çµéš/ãšã³ãžãã¢çµéš/äººææŽŸé£æ¥ã®ç¥è/ã¡ã³ããŒç®¡ççµéš ããæ¹ã¯å€§æè¿ã§ã ã人ç©åãã³ãã¥ãã±ãŒã·ã§ã³ãåãããšããã³äºåçãªäœæ¥ã®åæ¹ãèŠã§ãªãæ¹ãèªçºçã«åãçµãå§¿å¢ã®ããæ¹ãé åãâ 嵿¥35幎以äžã®å®å®åºç€ïŒ1988å¹Žåµæ¥ãé·å¹Žã«ãããã·ã¹ãã ã€ã³ãã°ã¬ãŒã·ã§ã³ããœãããŠã§ã¢éçºã§å®çžŸãã â è©äŸ¡å¶åºŠïŒè·èœå®çŸ©è¡šãæ·ããŠãããäžåžã»æ¬äººã®åè©äŸ¡ãéããŠæé·ãšã¹ãã«ããã€ã³ãåããã®ãã€ã³ãã«å¿ããŠæçµŠã»è³äžãªã©ã®æçµè©äŸ¡ãè¡ãªããŸãã
â ã·ã¹ãã ã³ã³ãµã«ããŒã·ã§ã³ïŒã·ã¹ãã ã€ã³ãã°ã¬ãŒã·ã§ã³ïŒãœãããŠã§ã¢ã®åèšéçºïŒéçšã»ä¿å®ãµãŒãã¹â ã¯ã©ãŠãããžãã¹ãååŒå ãå¯å£«é/TIS/SCSK/NTT ä»
440~550äž
éèæ¥çãäžå¿ã«å¹ åºãæ¥çã«ITãœãªã¥ãŒã·ã§ã³ãæäŸããåœç€Ÿã«ãŠããŒããäŒæ¥ãã客æ§ãšã®é¢è«ãéããé¢ä¿æ§æ§ç¯ããä»»ãããŸãã â SESå¶æ¥ïŒååäŒç€Ÿã察象ã«ã·ã¹ãã éçºã®ããŒãºãæè¡ååãåéãããšã³ãžãã¢ã®ã¹ãã«ãåžæãèžãŸãããããã³ã°ãææ¡ãéçºéšéãšé£æºãããããžã§ã¯ãåç»ãæ¯æŽããŸãã顧客ãšã®é¢è«ãåãåãã察å¿ãå¶æ¥ç¶æ³ã®åæã»æ¹åææ¡ãå¥çŽæç¶ããªã©ãæ åœãå¶æ¥ãã«ãã¯ãªãã顧客ãšã®ä¿¡é Œé¢ä¿æ§ç¯ãéèŠãå°æ¥çã«ã¯æ°èŠã»æ¢å顧客ãžã®å¶æ¥æŽ»åããä»»ãããŸãã
ãå¿ é ãäººææ¥çã§ã®å¶æ¥çµéš ãæè¿æ¡ä»¶ãITæ¥çã§ã®å¶æ¥çµéš/ãšã³ãžãã¢çµéš/äººææŽŸé£æ¥ã®ç¥è/ã¡ã³ããŒç®¡ççµéš ããæ¹ã¯å€§æè¿ã§ã ã人ç©åãã³ãã¥ãã±ãŒã·ã§ã³ãåãããšããã³äºåçãªäœæ¥ã®åæ¹ãèŠã§ãªãæ¹ãèªçºçã«åãçµãå§¿å¢ã®ããæ¹ãé åãâ 嵿¥35幎以äžã®å®å®åºç€ïŒ1988å¹Žåµæ¥ãé·å¹Žã«ãããã·ã¹ãã ã€ã³ãã°ã¬ãŒã·ã§ã³ããœãããŠã§ã¢éçºã§å®çžŸãã â è©äŸ¡å¶åºŠïŒè·èœå®çŸ©è¡šãæ·ããŠãããäžåžã»æ¬äººã®åè©äŸ¡ãéããŠæé·ãšã¹ãã«ããã€ã³ãåããã®ãã€ã³ãã«å¿ããŠæçµŠã»è³äžãªã©ã®æçµè©äŸ¡ãè¡ãªããŸãã
â ã·ã¹ãã ã³ã³ãµã«ããŒã·ã§ã³ïŒã·ã¹ãã ã€ã³ãã°ã¬ãŒã·ã§ã³ïŒãœãããŠã§ã¢ã®åèšéçºïŒéçšã»ä¿å®ãµãŒãã¹â ã¯ã©ãŠãããžãã¹ãååŒå ãå¯å£«é/TIS/SCSK/NTT ä»
500~810äž
âå ·äœçãªæ¥åå 容 âå€§ææ³äººãžã®æ·±èå¶æ¥ ã»æ¡çšè²¬ä»»è ãçŸå Žæ åœè ã«å¯Ÿããæ¡çšæŠç¥ã®ç«æ¡ãã課é¡ç¹å®ããœãªã¥ãŒã·ã§ã³ææ¡ãŸã§ãäžæ°é貫ã§éè¡ ã»æ¡çšããã»ã¹ã«ãããããŒã¿åæãéããæ¡çšã»çµç¹èª²é¡ã®ç¹å® ã»å®äŸäŒè°ã®å¯Ÿå¿ããã³è³æäœæ(é »åºŠã¯æ³äººã«ããç°ãªã) â瀟å 飿º ã»ç€Ÿå ãã£ãªã¢ããŒãããŒãRAãšã®é£æºã匷åããçŽ¹ä»æ°ã»æ±ºå®æ°æå€§åã®ããã®ã€ãã³ãäŒç»ã»å®æœãã³ã³ãã³ãå¶äœ ã»ç€Ÿå 人æç޹ä»éšéåãã«ãæ åœæ³äººã®ç¹åŸŽãæ±ãã人æåã®çè§£ãæ·±ããããã®å匷äŒã®äŒç»ã»å®æœ âãã®ä» ã»çµç¹ã®ååã»ä»çµã¿ã¥ãã:å人ã®ç¥èŠã«é Œããªããçµç¹ãšããŠã®å¶æ¥ãã¬ããžãã®èç©ãšãããã»ã¹ã®æšæºå ã»å°æ¥çã«ã¯:æ¡çšããå®çãèŠæ®ããå æ¬çãªãµãŒãã¹æäŸã®ããã®ä»éšéãšã®é£æºãæ°èŠãµãŒãã¹ã®éçº âãã£ãªã¢ãã¹ èªçµç¹ã®äžã§ãããŒãžã£ãŒãšããŠãã£ãªã¢ãç©ãã§ããããšãå¯èœã§ãããäºæ¥éçº/人æç޹ä»äºæ¥/ãããã¯ãéçº/äºæ¥æšé²/äººäºæ¡çšãªã©ãæ§ã ãªéšéã§æŽ»èºã®å Žãæ¡ããããšãå¯èœã§ãã âä»äºå 容(倿Žã®ç¯å²) äºæ¥ãæå±éšéã®ç¶æ³ã®å€åçã«ãããäŒç€Ÿã®æç€ºããè·åå 容ãžå€æŽããããšããã
âå¿åæ¡ä»¶ 人æç޹ä»äºæ¥ã«ãããæ³äººå¶æ¥çµéš3幎以äž(å»çæ¥çãç¹ã«çè·è·ã®çµéšãããã°å°å¯) âæè¿æ¡ä»¶ ã»è€æ°ã®å©å®³é¢ä¿è ãå·»ã蟌ã¿ãªããæ¥åãæšé²ããŠãããçµéš ã»æ¡çšãè²æãå®ççã®äººäºèª²é¡ã«ç¥èŠãããæ¹ ã»å»çæ¥çã§ã®åŸäºè ãšããŠã®ãçµéš(ç¹ã«èšªåçè·çã®åšå® é å) ã»æ³äººå¶æ¥çµéšãããæ¹ããŸããæ³äººã®æ åœè ã¬ãã«ã ãã§ãªãæææ±ºå®è ã¬ãã«ãšé¢ä¿æ§ç¯ããªããææãäžããŠããæ¹
-