ðžå¹³åæ®æ¥15ïœ/WLBâ/倧æäŒæ¥ðžã¯ããããŠãç¬ããããåœãèªæ²»äœåãæ¥åããã»ã¹æ¹åæšé²ã
400~700äž
ããŒãœã«ããžãã¹ããã»ã¹ãã¶ã€ã³æ ªåŒäŒç€Ÿ
æ±äº¬éœæž¯åº
400~700äž
ããŒãœã«ããžãã¹ããã»ã¹ãã¶ã€ã³æ ªåŒäŒç€Ÿ
æ±äº¬éœæž¯åº
ã³ãŒã«ã»ã³ã¿ãŒç®¡ç/éå¶
ã¢ãŠãããŠã³ãã³ãŒã«ã¹ã¿ãã
ã€ã³ããŠã³ãã³ãŒã«ã¹ã¿ãã
çµæžå¯Ÿçã»çãšãã»åçå¯èœãšãã«ã®ãŒãªã©ãåœãèªæ²»äœãé²ããŠããæ§ã ãªãããžã§ã¯ãããããŸãããããã®ãããžã§ã¯ããæšé²ããæ°éå£äœãäŒæ¥ãšå ±ã«ãããžãã¹ããŒãããŒãšããŠæ¯æŽãããã®ãç§ãã¡ã®ä»äºã§ããçæ³ã®ãã©ã³ãææ¡ããŠçµããã§ã¯ãªããã¯ã©ã€ã¢ã³ãå ã«åžžé§ããå ±ã«äŒŽèµ°ããªããåœäºè ãšããŠæ¥åæ§ç¯ã課é¡è§£æ±ºãŸã§è¡ããã®ããã®ä»äºã®ééå³ãåããŒã ã圹å²åæ ãã飿ºãå¯ã«è¡ãããšã§ããã·ã§ã³ã®éæãç®æããŠãããŸãã ãå ·äœçã«ã¯ã åœãèªæ²»äœã®ãããžã§ã¯ããæšé²ããæ°éå£äœãäŒæ¥ã«ãŠãäºæ¥æšé²ãè¡ãããžãã¹æ¯æŽãšããŠå¶åºŠèšèšãæ¥åæ§ç¯ãæ¥åæ¹åçã«æºãããBPOã®åŒ·ã¿ããã«ã«æŽ»ãã顧客å ã§å¿ èŠãªæ¥åãéè¡ããã ããŸãã ïŒæ åœãããžã§ã¯ãã«ã€ããŠïŒ ãšãã«ã®ãŒãçµæžå¯Ÿçã«é¢é£ãããããžã§ã¯ããžé å±ãåçåºãå°æ¹èªæ²»äœãæ¥çã代衚ããäŒæ¥ãšå ±ã«ããããžã§ã¯ãã®èª²é¡è§£æ±ºã«åãçµã¿ãŸããã¯ã©ã€ã¢ã³ãã®å£°ã«è³ãåŸããçŸå Žã®æ¥åãããŒãçµç¹ç¶æ³ããæåã®ææ¡ãè¡ã£ãŠãããŸããæ°åïœæ°ååèŠæš¡ã®ããŒã ãæ§æãããããæ§ã ãªç«å Žã®äººãã¡ãããŒã ãšããŠãŸãšããŠããã ã圹å²ããããŸãã ïŒåããŒã ã®åœ¹å²ïŒ ãããžã§ã¯ãã¯åå幎åäœã§é²è¡ãå·¥çšã圹å²ã«ãã£ãŠããŒã ãåãããŠãããçµéšã驿§ãèæ ®ãäžã§ã¢ãµã€ã³ããŸãã ïŒ)ãããžã§ã¯ããããžã¡ã³ã ããå šäœã®å質ã»çŽæç®¡çã顧客ãä»ãã³ããŒãšã®æè¡ã»å¶æ¥ã»å¶æ¥äŒç»ç ïŒ)å¶åºŠèšèšæ¯æŽ ããäºæ¥ã®éªšåãæ±ºããæ¥åãçåºã»æ¥çå£äœçãšã®æè¡ãæ å ±åéç ïŒ)æ¥åæ§ç¯ ããäºå屿¥åã®å 容ãæé ã»èŠä»¶ã»ã«ãŒã«çã®çå®ãæ¥åããã¥ã¢ã«ã®äœæç ïŒ)ã·ã¹ãã ã»Webå¯Ÿå¿ ããäºæ¥ç®¡çãè¡ãã·ã¹ãã ã®èŠä»¶å®çŸ©ãWebãã£ã¬ã¯ã·ã§ã³ãRPAãSaaSããŒã«ã®å°å ¥ã«ããæ¥åèªååç ïŒ)ããã¥ã¡ã³ãå¶äœ ããå¶åºŠã«ãŒã«çãèšèŒãããå ¬çããã¥ã¡ã³ãã®äœæãããŠããŠæšæºåè³æäœæç ïŒ)éçšã»æ¥åæ¹å ããé床ãšå質ãäž¡ç«ããäºååŠçãéå¹çããã¹çºçãªã¹ã¯ã®é«ãæ¥åã®æ¹åãçç£æ§åäžæœçã®ææ¡ã»å®çŸç âãããžã§ã¯ãäŸ ãâåœã管æããåçå¯èœãšãã«ã®ãŒãçãšãã«é¢ãããããžã§ã¯ãïŒæ°åïœæ°çŸååèŠæš¡ïŒã®åçš®æ¯æŽ ããã»äºåå±éå¶ãã»ãããžã§ã¯ãé²æç®¡çãã»é¢é£çåºãæ¥çå£äœçãšã®ããåããã»Webãåçš®ããŒã«ã®æŽåãç ã ãâå°æ¹å ¬å ±å£äœãæšé²ãããäŒæ¥ãå人åãã®ãšãã«ã®ãŒã«é¢é£ããæœçæ¯æŽ ããã»å¶åºŠã«äŒŽãæ¥åæ§ç¯ãã»åçš®äºåé¢é£æ¥åãåã³å¹çåãã»éçšã®å質æ¹åãã»åçš®ããã¥ã¡ã³ãã®æŽåãç
ã»èªèº«ãäž»äœãšãªãã課é¡ã«å¯ŸããŠãªãŒããŒã·ãããçºæ®ããŠåãçµãã çµéšãããæ¹ ã»è€æ°ã®ã¹ããŒã¯ãã«ããŒãæèããªããæ¥åã«åãçµãã çµéšãããæ¹
倧åŠé¢ïŒå士ïŒã倧åŠé¢ïŒæ³ç§ïŒãé«çå°éåŠæ ¡ã6幎å¶å€§åŠãçæå€§åŠãå°éè·å€§åŠã倧åŠé¢ïŒãã®ä»å°éè·ïŒã倧åŠé¢ïŒä¿®å£«ïŒã倧åŠé¢ïŒMBA/MOTïŒã4幎å¶å€§åŠãå°éè·çæå€§åŠãå°éåŠæ ¡ãé«çåŠæ ¡
æ£ç€Ÿå¡
400äžåã700äžå
å èš³ïŒå®å šé±äŒ2æ¥å¶ãåæ ç¥æ¥ æ¥æ
å¥åº·ä¿éº åç幎é éçšä¿éº åŽçœä¿éº
æ±äº¬éœæž¯åº
1å
æçµæŽæ°æ¥ïŒÂ
600~1100äž
ãããã·ã§ã³ã æ±èšŒãã©ã€ã äžå Žã°ã«ãŒãã®åŒ·åãªã¢ã»ãããèæ¯ã«ã24æé365æ¥çšŒåãããªã³ã©ã€ã³ãã«ã¹ã±ã¢ãã©ãããã©ãŒã ã®éçšå質ã髿°Žæºã§ç¶æããå¹ççã§åçŸæ§ã®ãããªãã¬ãŒã·ã§ã³èšèšãéããŠäºæ¥å šäœã®é²åãæ¯ããããšãããã·ã§ã³ã§ãã ãããžã·ã§ã³ã ããªã³ã©ã€ã³ãã«ã¹ã±ã¢äºæ¥ã®ãªãã¬ãŒã·ã§ã³äŒç»æ¹åã»ã«ã¹ã¿ããŒãµããŒãæ åœãã§ãã ãŠãŒã¶ãŒå¯Ÿå¿ããåŸãããçã®å£°ãèµ·ç¹ãšããæ¥åæ¹åãä»çµã¿ã¥ãããäž»å°ãã瀟äŒè²¢ç®æ§ã®é«ããªã³ã©ã€ã³å»çãµãŒãã¹ã®å®å®éçšã«çŽæ¥è²¢ç®ã§ããŸãã ããã®ããžã·ã§ã³ã®é åã ð¹ãã®ãã§ãŒãºã§çµéšã§ããããšïŒ ãµãŒãã¹æ¡å€§æã«ãããŠãçŸå Žã®ãªãã¬ãŒã·ã§ã³ã«æ·±ãæºãããªãããåãåããããŒã¯æãç·æ¥å¯Ÿå¿æã«ããããããŒæé©åãçµç¹æšªæã®ä»çµã¿æ§ç¯ãäž»å°ã§ããŸãã ð¹åŸããã䟡å€ïŒ 顧客察å¿ã®ç¥èŠãããšã«åçŸæ§ã®ããæ¥åããã»ã¹ããŒãããæ§ç¯ããèšèšåãšã掟é£ã¹ã¿ããçã®æ¥æ¬¡æç€ºãå質管çãè¡ãå®è·µçãªãããžã¡ã³ãã¹ãã«ãç²åŸã§ããŸãã ð¹ãã£ãªã¢ãã¹ïŒ å ¥ç€Ÿ3幎åŸã«ã¯ã«ã¹ã¿ããŒãµããŒãããŒã ã®ãªãŒããŒãšããŠãªãã¬ãŒã·ã§ã³èªååãå質æ¹åãçœåŒãã5幎åŸã«ã¯ãµãŒãã¹å šäœã®éçšèšèšãä»çµã¿åãæ ããããŒãžã£ãŒãžæé²ããã¹ããããçšæãããŠããŸãã ãæ¥åå 容ã ð¹1. ãã«ã¹ã¿ããŒãµããŒãããã³FAQã®ç®¡çã»æŽåã ã¢ããªãŠãŒã¶ãŒããã®ãµãŒãã¹å©çšãæäœã«é¢ããåãåããã«å¯Ÿå¿ãããšãšãã«ãå»çããŒã ã®ãµããŒãäœå¶ã匷åããããã®FAQæŽåãäž»äœçã«è¡ãã ð¹2. ããªã³ã©ã€ã³èšºçããã³ä¿å¥æå°ã®éçšæ¯æŽã ãªã³ã©ã€ã³èšºçã®äºçŽåä»ãäŒèšäºååŠçãåŠæ¹è¬ã®é é調æŽããç¹å®ä¿å¥æå°ã®é¢è«èšå®ã«ãããäžé£ã®ãµãŒãã¹éçšãåæ»ã«æ¯æŽããã ð¹3. ãã¹ã¿ãããããžã¡ã³ãããã³æ¥åããã»ã¹ã®æ¹åã ããŒã å ã¹ã¿ããã®æ¥æ¬¡æç€ºãå質ã»é²æç®¡çãè¡ããšãšãã«ãé¢ä¿éšéãšé£æºããŠåãåããããŒã¯æãªã©ã®ãªãã¬ãŒã·ã§ã³ãããŒãæé©åããã
ãå¿ é ïŒMUSTïŒã ã»BtoCåãã®ãªãã¬ãŒã·ã§ã³æ¥åãã«ã¹ã¿ããŒãµããŒãããŸãã¯å¶æ¥ãªã©ã®é¡§å®¢å¯Ÿå¿çµéš2å¹Žä»¥äž ã»é¡§å®¢æºè¶³åºŠåäžã®ããã®å質æ¹åãæ¥åæ¹åã«é¢ãã£ãå®åçµéš ã»Excelããã³PowerPointãçšããããŒã¿ç®¡çãã¬ããŒãäœæã®å®åçµéš ãæè¿ïŒWANTïŒã ã»ãã¯ãçã®ããŒã«ãçšãããªãã¬ãŒã·ã§ã³èªååã®å®åçµéš ã»BPOããªãã¬ãŒã·ã§ã³ã»ã³ã¿ãŒã§ã®æ¥åæ¹åããŸãã¯éçšèšèšã®çµéš ã»ããŒã ãªãŒããŒã管çè ãšããŠæŽŸé£ç€Ÿå¡ãã¢ã«ãã€ããªã©ã®ç®¡çãè²æã«æºãã£ãçµéš ã»ãã«ã¹ã±ã¢ãå»çæ¥çã§ã®å®åçµéšããŸãã¯ç¹å®ä¿å¥æå°ããªã³ã©ã€ã³èšºçã«é¢ããç¥è ããã®ä»ïŒOTHERïŒã ã»ãŠãŒã¶ãŒèŠç¹ãæã¡ãããŒã¿ã顧客ã®å£°ã«åºã¥ããŠäž»äœçã«æ¹åãžãšåããæ¹ ã»ããŒã ã¯ãŒã¯ã倧åã«ããäžå¯§ãã€æ£ç¢ºãªä»äºãæèããŠåšå²ãšååã§ããæ¹ ã»æè»ãªå¯Ÿå¿åãšååããªå§¿å¢ã§æ¥åæ¹åã«åãçµã¿ãçŸå Žãæ¯ãããªãŒããŒã·ãããšè²¬ä»»æãæã€æ¹
-
400~500äž
âã«ã¿ãã°è«æ±ãããå人ã®ã客æ§ã«å¯ŸããŠãäœå® äŒç€Ÿæ§ã®ä»£ããã«ãé»è©±ãããŠã¢ãã€ã³ãã®æèšºãè¡ããŸãã â1æ¥50ïœ70ä»¶ã»ã©è·é»ããçé»çã¯10%ã»ã©ã§ããæªçã®å Žåã¯æéãæ¹ããŠè·é»ãã¡ãŒã«éä»ãªã©ã§ãé£çµ¡ãåã£ãŠããŸãã âåºæ¬çã«1瀟æ§ã«1åæ åœãã€ããŸãïŒå Žåã«ãã£ãŠã¯2åïŒã â æ¥åè©³çŽ°ïŒ ïŒå ¥ç€ŸåŸããã«ãä»»ãããæ¥åïŒ ãŸãç ä¿®ã宿œã®ãããã¯ã©ã€ã¢ã³ãã®ä»£ããã®é»è©±ããä»»ãããŠãããŸãã1ãæã»ã©OJTç ä¿®ã宿œããŸãã â»ãããŸã§ã®å ¥ç€Ÿè ã§äœå® æ¥ççµéšè ã¯ã»ãŒ0人ã§ãããæ¥çæªçµéšã®æ¹ãé»è©±å¯Ÿå¿çµéšãçãããŠæŽ»èºå¯èœãªããžã·ã§ã³ã§ãã ïŒæ £ããŠãããïŒå°æ¥çã«ïŒãä»»ãããããšïŒ äžè¬ã®ã客æ§ã®ç¹ãããããæéã12ïœ13æïŒ17ïœ18æãšãªãã®ã§ããã®æé垯ã§è·é»ãè¡ãããã以å€ã®æéã«ãBtoBå¶æ¥ãä»ãµãŒãã¹ã®ãµããŒãæ¥åïŒäºåç³»ã»è³æäœæãããŒã±ãã£ã³ã°é¢é£ã§åºååãããçïŒãä»»ãããããšèããŠããŸãã PRãã€ã³ãïŒïŒïŒ â æ¥åã®é åïŒ ã客æ§èªèº«ãèå³ããæã¡ããã ããŠããåãåãããããŠãããå 容ã«ãªãã®ã§ãæ°èŠéæãšã¯ç°ãªããã客æ§ã®ãèŠæã«å¯ãæ·»ã£ããæ¡å ãã§ãããšããããããããããŸãã ãã®æ±äººã®é åïŒïŒïŒ ç念 ã»ããžã§ã³ â ããã·ã§ã³ïŒã客æ§ãšå ±ã«ææŠãæé·ãç¶ããã®ãç§ãã¡ã®ããã·ã§ã³ã§ã TRYïŒææŠãç¶ãã RIZEïŒæé·ãç¶ãã WITHïŒå ±ã« ä»äºã»äºæ¥ â äºæ¥å å®¹ïŒ äœå® äŒç€Ÿåãå¶æ¥æ¯æŽã»æžå»ºäœå® 建ç¯ã»FCæ¬éšãµããŒã â ãµãŒãã¹ïŒ ãMechakuru(ã¡ãã£ã¯ã«)ããšã¯ïŒ äœå® äŒç€Ÿæ§ã®å¶æ¥æŽ»åãå¹çåããæ¥å Žçãå®çŸãã远客代è¡ãµãŒãã¹ã§ãããŸã æ¥å Žã«è³ã£ãŠããªãæœåšé¡§å®¢ã® è¡åããŒã¿ãåæããæé©ãªã¿ã€ãã³ã°ã§ã¢ããç²åŸããããšã§ãå¶æ¥ããŒã ã®ææãæå€§åããŸãã â è³æè«æ±ããæ¥å Žçãåçã«æ¹å ã¡ãã£ã¯ã«ã¯ãäœå® äŒç€Ÿæ§ã®å¶æ¥æŽ»åãå¹çåããæ¥å Žçãå®çŸãã远客代è¡ãµãŒãã¹ã§ãããŸã æ¥å Žã«è³ã£ãŠããªãæœåšé¡§å®¢ã®è¡åããŒã¿ãåæããæé©ãªã¿ã€ãã³ã°ã§ã¢ããç²åŸããããšã§ãå¶æ¥ããŒã ã®ææãæå€§åããŸãã 顧客ãã©ããŒã«è²»ããæéãåæžããéèŠãªåè«ãæç޿޻åã«éäžã§ããç°å¢ãæäŸããŸãã â¡ããŒã¿ã§æœåšé¡§å®¢ã®è¡åãèªã¿è§£ããéããªã远客ãå®çŸ ã¡ãã£ã¯ã«ã¯ããŒã±ãã£ã³ã°ãªãŒãã¡ãŒã·ã§ã³ã掻çšããã«ã¿ãã°è«æ±ãè³æè«æ±åŸã®æœåšé¡§å®¢ã®è¡åãå¯èŠåããŸãã 顧客ã®èå³åºŠãã¹ã³ã¢ãªã³ã°ããæé©ãªã¿ã€ãã³ã°ã§ã¢ãããŒããå®è¡ããããšã§ãæ¥å Žææ¬²ãé«ããŸãã â¢æ¥å Žææ¬²ãåŒãåºãããã®é»è©±å¯Ÿå¿ã§ç¢ºå®ãªã¢ããç²åŸ ã¡ãã£ã¯ã«ã¯ãå¶æ¥æ åœè ã«ä»£ããã顧客ã«çŽæ¥é»è©±ã§å¯Ÿå¿ããŸããæ¥å Žææ¬²ãé«ãŸã£ãç¬éãéããã«ã顧客ã®è³ªåãæžå¿µãè§£æ¶ããªããäžå¯§ã«ã¢ããèšå®ããŸãã çµéšè±å¯ãªã¹ã¿ããããç«¶åãšã®å·®å¥åãã€ã³ããç確ã«äŒããããšã§ãä»ç€Ÿã«æµããããšãªãæ¥å Žã«ã€ãªããŸãã
â ãµãŒãã¹æ¥ã»æ¥å®¢çµéšããæã¡ã®æ¹
-
300~300äž
åœç€Ÿã®é«çŽè³è²žãã³ã·ã§ã³ãã©ã»ãã¥ãŒã«ããã¯ãããšããè³è²žãã³ã·ã§ã³ã«é¢ããé»è©±åä»ãäºååã³ããã«ä»éããæ¥åããæ åœããã ããä»äºã§ãã ãå ·äœçãªæ¥åå 容ã ã»ä»²ä»æ¥è ãâŒè¬ã®ã客æ§ããã®ç©ºå®€ç¶æ³ãè³æè«æ±ã®ååãã«å¯Ÿããå¯Ÿå¿ ã»ãâŒå± è æ§ããã®åãåããïŒèšåãã©ãã«ãè§£çŽé£çµ¡ïŒ ã»HPãã€ã³ã¿ãŒããããµã€ãã®æŽæ°äœæ¥ âæ±ããããã®ã¯æ±ºãŸã£ãåçã§ã¯ãªããèšæ©å¿å€ãªå¯Ÿå¿åïŒ ã察å¿ããã ãåãåããå 容ã¯ã空宀確èªãç©ä»¶ãžã®è¡ãæ¹ãªã©å€éšã®æ¹ããã®ãã®ãããå ¥å± è æ§ã®èšåäžå ·åãŸã§å€å²ã«ããããŸãã âé»è©±å¿å¯Ÿåãšäºåã¹ãã«ã®äž¡æ¹ã身ã«ã€ãã®ãæå€§ã®é åïŒ å èŠã»ç«ã¡åãã®èª¿æŽãç©ä»¶ã®ç©ºãç¶æ³ã®ããŒã ããŒãžæŽæ°ãªã©é»è©±æ¥å以å€ããä»»ãããŸãã å€åœã®ã客æ§ããã®åãåããããããè±èªåãæŽ»ãããŠæŽ»èºã§ããŸãâ ãçµç¹ãç°å¢ã çŸåšãåœã³ãŒã«ã»ã³ã¿ãŒã«ã¯3åã®ã¹ã¿ãããåšç±ã 1æ¥2åäœå¶ãåºæ¬ã§ãâŒéšã®âœçšã«ãããŠã¯1åäœå¶ãšãªãå ŽåãããããŸããããããã®å ŽåãæŒäŒæ©1æéã¯å¿ ã確ä¿ã§ããŸãã åããã¢ã«ã¯å¶æ¥æ åœè ãç©ä»¶ç®¡çãããŒãžã£ãŒãªã©å€ãã®é¢ä¿è ãåžžé§ããŠãããããããããªãããšã¯ããçžè«ã§ããå®å¿ç°å¢ã§ãã ãããªæ¹ã掻èºäžïŒïŒ â客宀ä¹åå¡ããã®è»¢è· æ¥å®¢åã»è±äŒè©±åãæŽ»ãããŠãã客æ§ã«å¯ãæ·»ã£ãæãããé»è©±å¯Ÿå¿ãåŸæãªæ¹ âããã«ã»ç©ºæž¯ã®ã³ãŒã«ã»ã³ã¿ãŒçµéšè äžå¯§ãªèšèé£ããšèšæ©å¿å€ãªå¯Ÿå¿åããã®ãŸãŸæŽ»ãããŸã âè²©å£²ã»æ¥å®¢æ¥çµéšè 察é¢ã§ã®æ¥å®¢çµéšããé»è©±è¶ãã®ã³ãã¥ãã±ãŒã·ã§ã³ã«ã掻ããŸã âç§æžã»äºåçµéšè æ£ç¢ºãªæ å ±ç®¡çãã¹ã±ãžã¥ãŒã«èª¿æŽã®ã¹ãã«ããã®ãŸãŸåœ¹ç«ã¡ãŸã â è©äŸ¡æ¬¡ç¬¬ã§ããæ£ç€Ÿå¡ç»çšã®å®çžŸããããŸãâ â»æ¬åéã¯è·æ¥ç޹ä»ãšãªããŸãã®ã§ã¹ããªã³ããžãã¹ãµãŒãã¹æ ªåŒäŒç€ŸãéããŠäŒæ¥æ§ãžã®ãå¿åãšãªããŸã ã倿Žã®ç¯å²ãäŒç€Ÿã®æå®ããæ¥åã«å€æŽããããšããããŸãã
ãå¿ é ã ã»å€åœäººå¯Ÿå¿ã®çµéšïŒè±äŒè©±ã®å®åçµéšïŒ ãæè¿ã ã»æ¥å®¢çµéšãé»è©±å¿å¯Ÿçµéš ã»äœå® ãäžåç£æ¥çã§ã®å€åçµéšïŒè·çš®äžåïŒ ãPCã¹ãã«ãWordã»ExcelïŒäžçŽçšåºŠ
ãã«ã®éçºã»è³è²ž ãã³ã·ã§ã³ã»æžå»ºäœå® ã®éçºã»åè² å® å°ã®é æã»åè² æµ·å€äžåç£ã®éçºã»åè²ã»è³è²ž 建ç¯åæšå·¥äºã®è«è² ã»èšèšã»ç£ç äžåç£ã®å£²è²·ã»ä»²ä»ã»éå®ãã»ã
500~650äž
BPOæ¥ç倧æã®ãã©ã³ã¹ã³ã¹ã¢ã¹ç€Ÿã«ãŠãã³ã³ã¿ã¯ãã»ã³ã¿ãŒãããŒãžã£ãŒãšããŠã掻èºããã ããŸãã ã³ã³ã¿ã¯ãã»ã³ã¿ãŒã®ãããŒãžã£ãŒãšããŠãã¯ã©ã€ã¢ã³ãã®ããŒãºãçè§£ããè¿ éãã€å¹æçã«åé¡è§£æ±ºãè¡ãããšã§ã¯ã©ã€ã¢ã³ããšã®ä¿¡é Œé¢ä¿ãæ§ç¯ããäºæ¥æé·ã«è²¢ç®ããããšãããã·ã§ã³ã§ãã ãäž»ãªæ¥åå 容ã ã»ã¯ã©ã€ã¢ã³ããšã®å¥çŽå å®¹ãææ¡ãã管çãã ã»ã¯ã©ã€ã¢ã³ããžå®æçã«ã»ã³ã¿ãŒéå¶ç¶æ³ãå ±åãã ã»ã¯ã©ã€ã¢ã³ãã«å¯ŸããŠæ°ããå¥çŽã®äº€æžãæ°æ¥åãææ¡ãã ã»ç€Ÿå å€ã®é¢ä¿è ãšã®é£æºãéããŠã»ã³ã¿ãŒéå¶äžçºçããåé¡ã解決ãã ã»æ¥åå¹çãåäžãããããã®æ¹å掻åïŒå質ãçç£æ§ãã³ã¹ãæ¹åãªã©ïŒãè¡ã â»å€æŽã®ç¯å²ïŒãã®ä»äŒç€Ÿãå®ããæ¥å
ãå¿ é ã ã»ã€ã³ãµã€ãã»ãŒã«ã¹ããã¬ããŒã±ãã£ã³ã°ãã»ãŒã«ã¹æ¥åçµéšè ã»5ïœ20åã®ããŒãã«ãããžã¡ã³ã ãæè¿ã ã»ã³ãŒã«ã»ã³ã¿ãŒã§ã®äºæ¥æéå¶çµéšè ã»æ¥åéå¶ïŒæ¡çšèšç»ïŒåæ¯ç®¡ççµéš ã»ã¯ã©ã€ã¢ã³ã亀æžãæè¡çµéš
BPOæ¥çã®ãªãŒãã£ã³ã°ã«ã³ãããŒ åµæ¥50幎以äžã®æŽå²ãæã€åœç€Ÿã¯ãæ¯å¹Žå¹³å10%ã®æé·ãç¶ããæ¥çã®ãªãŒãã£ã³ã°ã«ã³ãã㌠â äžçã«æ ç¹ãå€ãæã€ã°ããŒãã«ã«ã³ãã㌠æ§ã ãªã¢ãŠããœãŒã·ã³ã°ãµãŒãã¹ãæäŸããŠããã倧æäŒæ¥ãäžå¿ã«3,000瀟以äžã®å®çžŸãã ã¢ãžã¢ãäžå¿ã«ã°ããŒãã«ãªå±éãããŠãããçŸåšäžç18ã¶åœïŒ131ã®æ ç¹ãä¿æ â ã¢ãŠããœãŒã·ã³ã°æ¥çã«ãããŠãäžç13äœäŒæ¥ æ¥æ¬äŒæ¥ãšããŠå¯äžã5幎é£ç¶ãã°ããŒãã«ã¢ãŠããœãŒã·ã³ã°100ã瀟ã«éžåº
400~550äž
ãã©ã³ã¹ã³ã¹ã¢ã¹ç€Ÿã®SVïŒã¹ãŒããŒãã€ã¶ãŒïŒãšããŠãã¯ã©ã€ã¢ã³ãã®å¶æ¥ã»ããŒã±ãã£ã³ã°æ¯æŽãã³ã³ã¿ã¯ãã»ã³ã¿ãŒã®éå¶ã«é¢ããæ¥åããæ åœããã ããŸãã ãå ·äœçãªæ¥åå 容ã 1. ã¬ããŒãã£ã³ã°ïŒã¬ããŒãäœæã»ã¯ã©ã€ã¢ã³ããäžé·ãžã®å ±åã»ææ¡ïŒ 2. å質管çïŒKPI管çã»ã¢ãã¿ãªã³ã°ã»æ¥åãããŒã®æ¹åïŒ 3. 人æãããžã¡ã³ãïŒæ°äººæ¡çšã»ç ä¿®ã»é¢è«ïŒ 4. åæ¯ç®¡çïŒåæ¯ææ¡ã»ã·ããã£ã³ã°ã»å€æ 管çïŒ 5. ãããžã§ã¯ããããžã¡ã³ãïŒæ¥åç«ã¡äžã管çïŒ â»å€æŽã®ç¯å²ïŒãã®ä»äŒç€Ÿãå®ããæ¥å
ãå¿ é ã ã»æ³äººå¶æ¥çµéš ã»äººæè²æãæå°çµéšïŒOJTæ åœãæ°äººæè²ãåŸèŒ©æå°çïŒ ã»ExcelãPowerPointã§ã®éèšã¬ããŒããå ±åæžã®äœæã¹ãã« ã»ç€Ÿå å€ãžã®ããžãã¹ã¡ãŒã«ãããžãã¹ææžã®äœæã¹ãã« ãæè¿ã ã»ã€ã³ãµã€ãã»ãŒã«ã¹ã³ãŒã«ã»ã³ã¿ãŒã§ã®SVæ¥åçµéšïŒBtoBïŒ ã»ã€ã³ãµã€ãã»ãŒã«ã¹ããã¬ããŒã±ãã£ã³ã°ãã»ãŒã«ã¹æ¥åçµéšè ã»é¡§å®¢å¯Ÿå¿ãå¿ èŠãªæ¥çš®ã§ã®ã¡ã³ããŒãããžã¡ã³ãçµéš ã»ã³ãŒã«ã»ã³ã¿ãŒã§ã®å質管ççµéšïŒææšç®¡çãã¢ãã¿ãªã³ã°ãªã©ïŒ
BPOæ¥çã®ãªãŒãã£ã³ã°ã«ã³ãããŒ åµæ¥50幎以äžã®æŽå²ãæã€åœç€Ÿã¯ãæ¯å¹Žå¹³å10%ã®æé·ãç¶ããæ¥çã®ãªãŒãã£ã³ã°ã«ã³ãã㌠â äžçã«æ ç¹ãå€ãæã€ã°ããŒãã«ã«ã³ãã㌠æ§ã ãªã¢ãŠããœãŒã·ã³ã°ãµãŒãã¹ãæäŸããŠããã倧æäŒæ¥ãäžå¿ã«3,000瀟以äžã®å®çžŸãã ã¢ãžã¢ãäžå¿ã«ã°ããŒãã«ãªå±éãããŠãããçŸåšäžç18ã¶åœïŒ131ã®æ ç¹ãä¿æ â ã¢ãŠããœãŒã·ã³ã°æ¥çã«ãããŠãäžç13äœäŒæ¥ æ¥æ¬äŒæ¥ãšããŠå¯äžã5幎é£ç¶ãã°ããŒãã«ã¢ãŠããœãŒã·ã³ã°100ã瀟ã«éžåº
377~550äž
ã¢ã»ãããããžã¡ã³ãäºæ¥éšã§ã¯ãçžç¶ã«ã€ããŠäžå®ãæ©ã¿ãæ±ããã客æ§ã®ãæäŒããããŠããŸãããŸãã¯ã³ãŒã«ã»ã³ã¿ãŒæ¥åããã¹ã¿ãŒãããããããã¯ãªãã¬ãŒã¿ãŒç®¡çãããŒã ã¥ãããªã©ã«ãææŠã§ããŸãã â çžç¶ã«é¢ããŠèª²é¡ãæ±ããã客æ§ããã®å ¥é»å¯Ÿå¿ã»æ¶é»å¯Ÿå¿â ææºããŠããå°éå®¶(çšç士ã»åžæ³æžå£«ç)ãšã®é¢è«ã®æ¿è«Ÿç²åŸâ ã¢ãŠãããŠã³ãã«ããæ€èšé¡§å®¢ãžã®ãã©ããŒâ 顧客æ å ±ã®åéïŒèç©ãšããŒã å šäœãžã®ãã£ãŒãããã¯â BIZTELãã顧客管çã·ã¹ãã ã®ææ¡ãšéçšâ ãªãã¬ãŒã·ã§ã³æ¥åå šè¬ã®ææ¡ãšæ¹åâ å¿ççã玹ä»çãæçŽçãªã©ã®KPI管çâ åšèŸºé å(äžåç£ã»éºåæŽçã»ä¿éº)ã®ããŒãºç²åŸã»é£æºâ ã¡ã³ããŒæè²/ãµããŒã
ãå¿ é ãâ äºæ¥äŒç€Ÿã«ãããå€åçµéšãããæ¹â åºæ¬çãªPCã¹ãã«â 人ãšã®ã³ãã¥ãã±ãŒã·ã§ã³ã奜ããªæ¹ ãæè¿ãâ ã³ãŒã«ã»ã³ã¿ãŒã®çµéšâ å¶æ¥ã»ãã¬ã¢ãæ¥åã®å®åçµéš â ãçµæŽ»ã€ã³ãã©ãã®åºç€äœãïŒè¶ é«éœ¢ç€ŸäŒÃITã¡ãã£ã¢äŒæ¥ãšããŠããããã³ã°ãã©ãããã©ãŒã ãšãªãããŒã¿ã«ãµã€ãéå¶ãäžå¿ãšãããçµæŽ»ã«é¢ããå€å²ã«ããããµãŒãã¹ãå±éãèªæ²»äœãšã®é£æºãé«éœ¢ç€ŸäŒã®é²å±ã«äŒŽããæŽãªãäºæ¥æ¡å€§ãã§ãŒãºãè¿ããŠããŸãã â 2035幎ã®å£²äžé«500ååãšããé«ãç®æšã«åããçµç¹ã®æ¡å ããªã¢ãŒãç°å¢å°å ¥ãçŠå©åçãéšæŽ»åçã瀟å¡ã®åãæãç°å¢äœããæšé²ããŸãã
ãçµæŽ»é¢é£ãµãŒãã¹äºæ¥ããããã³ã°ãã©ãããã©ãŒã ãšãªãããŒã¿ã«ãµã€ãéå¶ãäžå¿ãšãããçµæŽ»ã«é¢ããæ å ±ãµãŒãã¹ã®æäŸ
310~350äž
å€åãäžåãªãã®ãªãã£ã¹ã¯ãŒã¯ïŒã話ãèãããæ¹ããžã®ãæ¡å â ææ¡ããã¢ãã¿ãŒãã©ããŒãŸã§ãã客æ§äžäººã²ãšããšé»è©±ã§ãã£ããåãåãå¶æ¥è· ç«çœä¿éºã»èªåè»ä¿éºã»æ°çš®ä¿éºã®è³æè«æ±ã«å¯Ÿããåé¿å¯Ÿå¿ã»å¥çŽç²åŸâ â å ·äœçãªæ¥åå 容 ã»ä¿éºæç¶ãïŒæ°èŠå å ¥ã»æŽæ°ã®åä»ãèŠç©æžã®äœæãªã©ïŒ ã»ã客æ§ããã®åãåãã察å¿ïŒå ¥é»å¯Ÿå¿ãåæå¯Ÿå¿ãªã©ïŒ ã»æ°äººã¹ã¿ãããžã®é¡§å®¢å¯Ÿå¿ã»æ¥åã®ã¬ã¯ãã£ãŒïŒæè²ïŒ
ãå¿ é æ¡ä»¶ã ãªã ãåãæ¹ã幎éäŒæ¥120æ¥/å¹³åæ®æ¥æé10.9æé/é§ è¿ãªãã£ã¹Ãå€åãå¶æ¥ãªã ããã£ãªã¢ãã¹ããã£ãªã¢ãã£ã¬ã³ãžå¶åºŠã®æŽ»çšã«ãããåœç€Ÿå ãã¹ãŠã®æ¥åãçµéšããããšãå¯èœ ïŒãã®ä»äºã®é åïŒ [1] æªçµéšæè¿ïŒç°æ¥çã»ç°è·çš®ãã転è·ããæ¹ãæŽ»èºäžïŒ [2] åé¿å¶æ¥ã§æ°èŠéæã¹ãã¬ã¹ãªãïŒ [3] åŠãã ã¹ãã«ã掻ãããŠå€æ§ãªãã£ãªã¢ã«ææŠã§ããïŒ
人æãµãŒãã¹äºæ¥ã»ç·åã³ã³ãµã«ãã£ã³ã°äºæ¥ã»ä¿éºä»£çåºäºæ¥ã»å§èšäºæ¥
500~600äž
ã©ã€ãã©ã€ã³å¥çŽããµããŒãããã³ãŒã«ã»ã³ã¿ãŒã§ãããŒã ã®å質ã»çç£æ§åäžãæ ãSVæ¥åããä»»ãããŸããã³ãŒã«ã»ã³ã¿ãŒã®çµéšã掻ããããã©ãããªè·å Žã§æèŠãçºä¿¡ããªããçµç¹éå¶ã«ææŠã§ããç°å¢ã§ãã ã詳现ãâ ã©ã€ãã©ã€ã³å¥çŽã«é¢ãã顧客察å¿ïŒé»è©±ã»ã¡ãŒã«ã»LINEïŒ â æ¡ä»¶ã®ãšã¹ã«ã¬ãŒã·ã§ã³å¯Ÿå¿ãšæ¹é倿 â ã¯ã©ã€ã¢ã³ãåãå ±åè³æã®äœæããã³æ¹åææ¡ â æ°äººãªãã¬ãŒã¿ãŒãžã®åº§åŠç ä¿®ã»OJTã»é²æç®¡ç â 察å¿å質åäžã«åããããã¥ã¢ã«ã»ã¹ã¯ãªããã®æ¹èš â 瀟å å€ãšã®é£æºã«ããåé¡è§£æ±ºãšåçºé²æ¢çã®æšé²
ãå¿ é ãã³ãŒã«ã»ã³ã¿ãŒçµéš(ã€ã³ããŠã³ãã»ã¢ãŠãããŠã³ãåãã)ã1幎以äžãæã¡ã®æ¹ ãæè¿ãSVåè£ãšããŠã®æ¡çšã®ãããå°æ¥çã«ãããžã¡ã³ããããããå¿åã®ããæ¹ãæ±ããŠãããŸãã SVåè£ãšããŠã®æ¡çšã®ããããªãã¬ãŒã¿ãŒæ¥åãããããžã¡ã³ãå±€ãžã¹ãããã¢ãããããææ¬²çãªæ¹ãæ±ããŠããŸããã客æ§ã®æ°çæŽ»ãæ¯ãã瀟äŒçæçŸ©ã®é«ãæ¥åã§ãããçæŽ»ã€ã³ãã©ãæŽããéèŠãªåœ¹å²ãæ ããŸããèªãåŠã¶ææ¬²ãæ¯æŽãããã¬ããã¯ãŒã¯ãå¶åºŠããæå€§27äžå/æã®ã€ã³ã»ã³ãã£ãå¶åºŠãããããããŸã§ã®çµéšãšä»åŸã®é 匵ãããã£ãããšè©äŸ¡ïœ¥éå ãããç°å¢ã§ãã
â ã³ãŒã«ã»ã³ã¿ãŒäºæ¥ãâ å¶æ¥ä»£è¡ãâ ã¢ã©ã€ã¢ã³ã¹äºæ¥ãâ æŽŸé£æ¥
500~600äž
ã©ã€ãã©ã€ã³å¥çŽããµããŒãããã³ãŒã«ã»ã³ã¿ãŒã§ãå質çç£æ§åäžãæ ãSVæ¥åã§ããæ¥å®¢çµéšã§å¹ã£ãã³ãã¥ãã±ãŒã·ã§ã³åãåŸèŒ©ãžã®æå°çµéšã掻ããããªãã£ã¹ã¯ãŒã¯ã§ãã£ãªã¢ãç¯ããŸãã ã詳现ãâ ã©ã€ãã©ã€ã³å¥çŽã«é¢ãã顧客察å¿ïŒé»è©±ã»ã¡ãŒã«ã»LINEïŒ â æ¡ä»¶ã®ãšã¹ã«ã¬ãŒã·ã§ã³å¯Ÿå¿ãšæ¹é倿 â ã¯ã©ã€ã¢ã³ãåãå ±åè³æã®äœæããã³æ¹åææ¡ â æ°äººãªãã¬ãŒã¿ãŒãžã®åº§åŠç ä¿®ã»OJTã»é²æç®¡ç â 察å¿å質åäžã«åããããã¥ã¢ã«ã»ã¹ã¯ãªããã®æ¹èš â 瀟å å€ãšã®é£æºã«ããåé¡è§£æ±ºãšåçºé²æ¢çã®æšé²
ãå¿ é ã販売ãµãŒãã¹çµéšã1幎以äžãæã¡ã®æ¹ ãæè¿ãå°æ¥çã«ãããžã¡ã³ããæ ããããå¿åã®ããæ¹ â»æ¥å®¢çµéšã§ç£šãããã¹ãã¿ãªãã£ãããªãã¬ãŒã¿ãŒã®æè²ã察å¿å質åäžã«æŽ»ãããŠããã ããŸãã åºèçã§ã®æ¥å®¢ã¹ãã«ãã¹ã¿ããæè²ã®çµéšããå å€ã®ã³ãŒã«ã»ã³ã¿ãŒéå¶ã«å±éããŠãããžã¡ã³ãå±€ãžææŠãããæ¹ãæè¿ããŸããã客æ§ã®æ°çæŽ»ãæ¯ããçæŽ»ã€ã³ãã©ãæŽããéèŠãªåœ¹å²ã§ããçµéšã®æç¡ã«é¢ãããæŽ»èºã§ãããã£ã³ã¹ãè±å¯ã§ãèªãåŠã¶ææ¬²ããã¬ããã¯ãŒã¯å¶åºŠãã§æ¯æŽããŸããæå€§27äžå/æã®ã€ã³ã»ã³ãã£ãããããæ¥ã ã®é 匵ããçµç¹ãžã®è²¢ç®ãæç¢ºãªã«ã¿ãã§è©äŸ¡ããŸãã
â ã³ãŒã«ã»ã³ã¿ãŒäºæ¥ãâ å¶æ¥ä»£è¡ãâ ã¢ã©ã€ã¢ã³ã¹äºæ¥ãâ æŽŸé£æ¥
400~565äž
åŒè·å£«äºåæã§ã®ã€ã³ãµã€ãã»ãŒã«ã¹ãšããŠãå人åã³æ³äººã®ã客æ§ããã®ãååã察å¿ãåŒè·å£«ãšã®é¢è«ã®ã¢ãã€ã³ãç²åŸããäŸé Œç²åŸãŸã§æ¯æŽæ¥åããä»»ãããŸãã å¿åæã«ãæ³åŸã«é¢ããå°éç¥èã¯äžèŠã§ãã ãæ¥åã®æŠèŠã æ³åŸçãªãæ©ã¿ãæ±ããæ¹ãWebåºåãªã©ãçµç±ããŠåäºåæã«ååãããããŸãããã®æ¹ã ã®ã話ãé»è©±ãã¡ãŒã«ã§ãã¢ãªã³ã°ããåŒè·å£«ã«ããæ³åŸçžè«ããæ¡å ãããããã®æ¹ã ããã®äŸé Œãç²åŸããããã®ãµããŒãããããä»äºã§ãã ãå ·äœçãªæ¥åå 容ã äžé£ã®æ¥åã驿§ãç¿ç床ã«åãããŠåæ ããŠæ åœããŠããã ããŸãã â ãååãå¯Ÿå¿ é»è©±ã»ã¡ãŒã«ã§ã®ãã¢ãªã³ã° ã»ãã©ãã«ã®å 容 ã»å ·äœçç¶æ³ïŒçžæã®åŒè·å£«ã®æç¡ãè«æ±ãããã»è«æ±ãããŠããéé¡çïŒ â åŒè·å£«ãšã®æ³åŸçžè«ã®ææ¡ã»äºçŽååŸ ã»ãã¢ãªã³ã°å å®¹ãæ åœåŒè·å£«ã«é£æº ã»äºçŽã®ãªãã€ã³ã â ææ¡è³æäœæã»éä» ã»ã客æ§ã®ã±ãŒã¹ã«åãããŠææ¡è³æãäœæ â æ³åŸçžè«åŸã®ãã©ããŒã¢ãã ã»æ€èšäžã®ã客æ§ã«å¯ŸããŠé»è©±ã»ã¡ãŒã«ã§ãã©ããŒã¢ãã â å¥çŽæç¶ã ã»å¥çŽæžã®äœæ ã»è«æ±æžã®çºè¡ ã»å¿ èŠæžé¡ã®ãæ¡å ãç â æ°å€åæã»åçš®KPIã®ç®¡ç â»æ°å€åæåã³KPI管çã¯é©æ§æ¬¡ç¬¬ã§ãä»»ãããããæ±ºå®ãããããå¿ é æ¥åã§ã¯ãããŸããã ãã€ã³ãµã€ãã»ãŒã«ã¹ã®ããã·ã§ã³ã åãªãé»è©±å仿¥åã§ã¯ãããŸãããäžäººäžäººã®çžè«è æ§ã®å¿æ ã«å¯ãæ·»ããªããã話ãã䌺ãããåŒè·å£«ãšã®æ³åŸçžè«ã«ç¹ããããæ³åŸçžè«åŸã®ãã©ããŒã¢ãããè¡ããŸããåŒè·å£«ãšé£æºããšããªãããäŸé Œã«ããã£ãŠã®äžå®èŠçŽ ãè§£æ¶ããããšã§ããå€ãã®äŸé Œãç²åŸããããšãã§ããŸããæåã«ã客æ§ãšã®æ¥ç¹ãæã€éèŠãªããžã·ã§ã³ã§ãäºåæå šäœã®äºä»¶æ°ãæ¡å€§ããŠããããšãããã·ã§ã³ã§ããåé»ãã¡ãŒã«ã§ã®ãåãåãã察å¿ã ãã§ãªããããŒã å ã§ææ¬¡ã®æ°å€åæãè¡ãªã£ãããäºçŽååŸãããŒåã³ãã©ããŒã¢ããã®æ¹åãªã©ã«ãåãçµãã§ããŸãã
ãå¿ é çµéšã»ã¹ãã«ã ã»ç€ŸäŒäººçµéš1å¹Žä»¥äž ã»å€§åä»¥äž ã»åºæ¬çãªããžãã¹ãããŒãšPCã¹ãã«ïŒWord, Excel, PowerPointïŒ ãæè¿çµéšã»ã¹ãã«ã ã»é»è©±å¿å¯Ÿæ¥åã®çµéš ã»å¶æ¥ãã«ã¹ã¿ããŒãµããŒããªã©ãå人ã®ã客æ§ã«å¯Ÿå¿ããæ¥åã®ãçµéš ã»æ³åŸäºåæå€åã®ãçµéš ãæ±ãã人ç©åã ã»å瀟ã®âFor Clientâãšãã䟡å€èгãå ±æã§ããããã¥ã¢ã«ã«çžãããã«çžè«è ã®å¿æ ã«å¯ãæ·»ããªããæ¥åã«åãçµããæ¹ ã»ããŒã ã¯ãŒã¯ã倧åã«ããŠãä»ã®ã¡ã³ããŒã«å¯ŸããŠæããããæã£ãŠæ¥ããããšãã§ããæ¹ ã»ã¿ã¹ã¯ã®åªå é äœã¥ããåæäžŠè¡ã§ã®è€æ°ã¿ã¹ã¯ã®åŠçèœå ã»ããŒã ãã¬ã€ïŒåšå²ãžã®é æ ®ïŒãèªçºçã³ãã¥ãã±ãŒã·ã§ã³ãåããæ¹
æ±äº¬éåº§ã«æ¬åºãæ§ããå šåœ29æ ç¹ãæã€ç·åæ³åŸäºåæã§ãã ãã¯ã©ã€ã¢ã³ãã®ç¶æ³ã«åãããæ§ã ãªãªãŒã¬ã«ãµãŒãã¹ãæäŸã âé¢å©ã»æ °è¬æè«æ±ãç·å¥³åé¡ãåäºäºä»¶ãçžç¶ãªã© âãã³ãã£ãŒäŒæ¥æ³åãITããžãã¹æ³åã嵿š©ååãè³é調éãç¥ç財ç£ã人äºã»åŽååé¡ãåœéæ³åãªã© ãäºåæã®Visionã âUPDATE JAPAN. æ°ããæä»£ã®åŒè·å£«åã確ç«ãããã®åœã®ã¢ããããŒãã«è²¢ç®ãã ãäºåæã®Valueã âFor Client ïŒ For TSL